Conference Overview

Justin Richer has been a researcher and developer in the field of social computing for over a decade, having worked on systems ranging from collaborative development platforms, to serious games, to network security, to social networking platforms. He is the lead architect and developer of the MITREid OpenID platform and an active member of the IETF OAuth Working Group.

Matt Tucker, co-founder and CTO, is responsible for the long-term technical and strategic direction of Jive's products. Along with Bill Lynch, Matt founded Jive Software in 2001 and has helped build the company from just two people to where it is today. Matt is an active member in open standards communities including having served on the board of the XMPP Standards Foundation.

Prior to Jive, Matt worked as a software engineer at an internet startup in San Francisco called 4charity.

Matt holds a BS in Computer Science from the University of Iowa.

As co-founder and chief executive officer of Kaazing Corporation, Jonas Jacobi sets the company's business strategy and oversees all aspects of Kaazing's operations and mission to become the world-wide leader in real-time software.

Before co-founding Kaazing Jonas Jacobi worked as VP of Product Management responsible for the product management and marketing strategy for Brane Corporation, a startup company in Silicon Valley. A native of Sweden, Mr. Jacobi has worked in the software industry for more than sixteen years. Prior to his appointment as vice president for Brane, he worked 8 years for Oracle as a Java EE and open source Evangelist, and product manager responsible for the product management of JavaServer Faces, Oracle ADF Faces, and Oracle ADF Faces Rich Client in the Oracle JDeveloper team.

Mr. Jacobi is a frequent speaker at international conferences and has written numerous articles for leading IT magazines such as Java Developer's Journal, JavaPro, AjaxWorld, and Oracle Magazine. Jonas is co-author of the recently published book Pro JSF and Ajax: Building Rich Internet Components, (Apress).

Rob has more than 11 years of experience building and designing web sites and web applications. Since joining Isobar in early 2010 Rob has worked with several clients including Adidas, Reebok, and Philips.

Prior to joining Isobar, Rob was the Principal Presentation Engineer at Cramer where he managed a team of front end and flash engineers. Prior to that, Rob worked for several years as a consultant for clients like Compete, Duracell, Gillette, Boston’s Museum of Science, PC Connection, State Street Corporation and Webex.

Rob is an active writer and speaker on web technology with a special focus on emerging standards like HTML5, CSS3 and the ongoing evolution of JavaScript.

Dr. Steve Elmore is Business Architect for Collaboration at Appirio and develops organizational blueprints for the launch of collaborative initiatives. At Cisco and Moxie Software he led and evangelized the development of collaborative change initiatives and new technologies. Steve serves on the faculties of University of Phoenix and Grand Canyon University and sits on the board of the Central Texas SPCA. In addition to a Doctor of Business Administration, Steve holds an MBA in Global Management and a BS in Business Management. Steve has been published in the Journal of Leadership Studies, co-authored with best-selling business writer Don Tapscott, and is a regular conference speaker. Steve is a decorated US Air Force veteran and served in Desert Storm, and has broad Fortune 500 experience.

Megan Murray is a pioneering Enterprise 2.0 practitioner. She joined Moxie Software as Director of Collaboration Strategy after more than a decade with Booz Allen Hamilton where she focused on emerging technologies, collaborative strategies and Enterprise 2.0. Megan served as Community Manager and Project Coordinator for Booz Allen’s award winning Hello.bah.com. She brings extensive experience in collaboration strategy, community management, and enterprise social governance. She sits on the Advisory Board of the Community BackChannel, is a member of The Community Roundtable, was a charter member of the 2.0 Adoption Council (now the Social Business Council), and speaks frequently on Enterprise Adoption, Community Management, Governance and Education.

Ingrid Stabb, co-author of “The Career Within You,” is the leading expert on the application of the Enneagram personality strengths-typing system to talent management and career development. The Japanese and Korean versions of her book come out in August 2011. Ingrid holds an MBA from Yale and a BA from Columbia. Her management career includes being named among the Top 100 Most Desired Mentors for Gen Y in 2011, serving on the founding management team of Score Learning Corporation and winning the E*TRADE President’s Award for product development. Ingrid is Director of Collaboration Marketing Programs at Saba.

Claire Flanagan is CSC’s Director of Enterprise Social Business Collaboration and Communities Strategy. She has over 20 years experience in information design, electronic communications, collaboration applications and knowledge management. She led CSC’s industry award winning social business collaboration implementation currently enjoying a 67,000+ active member rate. She also recently oversaw the implementation of CSC’s public-facing social business platform and is now responsible for overall social business strategy deployment to CSC's eco-system of customers, partners and prospects.

Claire speaks regularly at industry conferences about social business and has received numerous awards along the way such as the Community Adoption Award and The 2.0 Adoption Council’s Internal Evangelist of the Year Award (2009). She is a charter member of The 2.0 Adoption Council, board member for The Community BackChannel #cmtybc, and member of The Community Roundtable. You can learn more about CSC's case study at Claire's blog at http://cflanagan.wordpress.com and follow her on twitter at @cflanagan

Luis Suarez has been working at IBM for 14 years. In that time he's specialised in the fields of Knowledge Management, Collaboration, Community Building and the last 9 years in Social Computing (Enterprise 2.0) and Social Software.

He's currently working in the BlueIQ program (Within the IBM Software group), as a KMer, CommunityBuilder & Social Computing evangelist helping accelerate the adoption rate of social software within IBM and over the last few years he has developed a passion for this next wave of collaboration and knowledge sharing tools, known as social software.

Finally, over three years ago he started an experiment about ditching corporate email in favour of social software to collaborate & share knowledge. Details on his experiment can be found at http://www.elsua.net/tag/a-world-without-email/, through this NY Times article he published recently: http://www.nytimes.com/2008/06/29/jobs/29pre.html or, lately, this Mashable article: http://mashable.com/2010/09/03/world-without-email/

Ted serves Content & Collaboration professionals. With 23 years of experience in the technology industry, Ted advises clients in a wide variety of industries on the effect of technology on the workforce and workforce productivity. His research focuses on workforce technologies, including instant messaging and Web conferencing, smart mobile devices that increase collaboration and team productivity, telepresence and videoconferencing, cloud email and collaboration tools, and the consumerization of IT.

Ted is the co-author of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (Harvard Business Review Press, September 2010). Social, mobile, video, and cloud Internet services give consumers and business customers more information power than ever before. To win customer trust and business, companies must empower their employees to directly engage with and solve the problems of empowered customers using these same technologies.

It is through this empowered lens that the "consumerization of IT" makes sense: employees solving customer and business problems using readily available technology that they master first at home — social, mobile, video, and cloud. This management book helps CIOs and IT organizations engage directly with business managers and employees to build an empowered strategy: understanding which employees are workforce "HEROes" — highly empowered and resourceful operatives, implementing empowering collaboration and innovation programs, creating a new empowered security architecture, and supporting HEROes with the right technology platforms.

In addition to being the author of the best-selling CRM at the Speed of Light, Paul Greenberg is President of The 56 Group, LLC, a customer strategy consulting firm, focused on cutting edge CRM and Social CRM strategic services. He is a founding partner of the CRM training company, BPT Partners, LLC, a training and consulting venture composed of a number of CRM luminaries that has quickly become the certification authority for the CRM industry.
Paul is the Executive Vice President of the CRM Association. He is a Board of Advisors member of the Baylor University MBA Program for CRM majors, a unique national program. He is a core member of the Board of Advisors for the Center for American Progress, the leading policy think tank in Washington D.C. He was also the co-chairman of Rutgers University’s CRM Research Center.

Paul is considered a thought leader in CRM, having been published in numerous industry and business publications over the years and having traveled the world speaking on cutting edge CRM and topics geared to the contemporary social customer. He has been called “the dean of CRM” and “the godfather of CRM” and even the “Walt Whitman of CRM” by analysts and organizations throughout the industry. In fact, at the end of 2007, he was the #1 non-vendor influencer, by InsideCRM in their annual “25 Most Influential CRM People” announcement. He was also named one of the most influential CRM leaders in 2008 by CRM Magazine. He is known particularly for his work on the use of social media, such as blogs, podcasts and wikis and social networks in CRM as tools for customer collaboration with a company. He is seen often as the “voice of the customer” and is well known within the CRM industry for this work. His blog, PGreenblog (the56group.typepad.com) was named the winner of the first annual CRM “Blog of the Year” in 2005 by SearchCRM and the 2007 “Whatis” Award for CRM Blogs, by their parent company, TechTarget. He also received the #1 CRM Blog Award from InsideCRM at the end of 2007 and in 2008 and was named #1 CRM blogger by ForecastingClouds in January 2010. The blog is also the central focus of KnowledgeStorm’s CRM Blog community. He now also writes the CRM blog for high profile technology media property, ZDNET (http://blogs.zdnet.com/crm)

Marcia Conner is a Fellow of the Altimeter Group, Batten Fellow at the Darden School of Business, and Managing Director of participatory consultancy Bricoleau. Her latest book, The New Social Learning: A Guide to Transforming Organizations Through Social Media, addresses modern organizational challenges such as widely dispersed employees and striking differences in work styles, particularly across generations.

A 20-year veteran of the enterprise market, Marcia is member of Telefónica’s Innovation Council and writes the "Learning At All Levels" column for Fast Company. She was Information Futurist and Vice President at PeopleSoft, Worldwide Manager at Microsoft, VP of Enterprise for Pistachio Consulting, and Editor-in-Chief of Learning in the New Economy magazine. Clients span industries and markets including business-to-business, business-to-consumer, financial services, professional services, technology, telecommunications, and national intelligence.

She is considered a leading expert on aligning social business strategies with corporate culture to speed innovation, inform decision-making, and invigorate an organization's value chain. Marcia has personally confronted and overcome the pressure-filled responsibilities leaders face, bringing to bear the agility and advantages of social technologies. She overcomes resistance with fact-based examples of success, translating her corporate experience into the credibility executives demand. The collaborative tools Marcia uses introduce ideas in quick bursts, in the flow of work, equipping people to tap the collective brainpower of the larger community in extraordinary ways. She has been quoted on the BBC, in The Wall Street Journal, Forbes, Fortune, CIO, CLO, Information Week, and has appeared on ABC World News This Morning. You can follow her blog at marciaconner.com/blog and on twitter.com/marciamarcia.

Claire Flanagan is CSC’s Director of Enterprise Social Business Collaboration and Communities Strategy. She has over 20 years experience in information design, electronic communications, collaboration applications and knowledge management. She led CSC’s industry award winning social business collaboration implementation currently enjoying a 67,000+ active member rate. She also recently oversaw the implementation of CSC’s public-facing social business platform and is now responsible for overall social business strategy deployment to CSC's eco-system of customers, partners and prospects.

Claire speaks regularly at industry conferences about social business and has received numerous awards along the way such as the Community Adoption Award and The 2.0 Adoption Council’s Internal Evangelist of the Year Award (2009). She is a charter member of The 2.0 Adoption Council, board member for The Community BackChannel #cmtybc, and member of The Community Roundtable. You can learn more about CSC's case study at Claire's blog at http://cflanagan.wordpress.com and follow her on twitter at @cflanagan

Luis Suarez has been working at IBM for 14 years. In that time he's specialised in the fields of Knowledge Management, Collaboration, Community Building and the last 9 years in Social Computing (Enterprise 2.0) and Social Software.

He's currently working in the BlueIQ program (Within the IBM Software group), as a KMer, CommunityBuilder & Social Computing evangelist helping accelerate the adoption rate of social software within IBM and over the last few years he has developed a passion for this next wave of collaboration and knowledge sharing tools, known as social software.

Finally, over three years ago he started an experiment about ditching corporate email in favour of social software to collaborate & share knowledge. Details on his experiment can be found at http://www.elsua.net/tag/a-world-without-email/, through this NY Times article he published recently: http://www.nytimes.com/2008/06/29/jobs/29pre.html or, lately, this Mashable article: http://mashable.com/2010/09/03/world-without-email/

Claire Flanagan is CSC’s Director of Enterprise Social Business Collaboration and Communities Strategy. She has over 20 years experience in information design, electronic communications, collaboration applications and knowledge management. She led CSC’s industry award winning social business collaboration implementation currently enjoying a 67,000+ active member rate. She also recently oversaw the implementation of CSC’s public-facing social business platform and is now responsible for overall social business strategy deployment to CSC's eco-system of customers, partners and prospects.

Claire speaks regularly at industry conferences about social business and has received numerous awards along the way such as the Community Adoption Award and The 2.0 Adoption Council’s Internal Evangelist of the Year Award (2009). She is a charter member of The 2.0 Adoption Council, board member for The Community BackChannel #cmtybc, and member of The Community Roundtable. You can learn more about CSC's case study at Claire's blog at http://cflanagan.wordpress.com and follow her on twitter at @cflanagan

Luis Suarez has been working at IBM for 14 years. In that time he's specialised in the fields of Knowledge Management, Collaboration, Community Building and the last 9 years in Social Computing (Enterprise 2.0) and Social Software.

He's currently working in the BlueIQ program (Within the IBM Software group), as a KMer, CommunityBuilder & Social Computing evangelist helping accelerate the adoption rate of social software within IBM and over the last few years he has developed a passion for this next wave of collaboration and knowledge sharing tools, known as social software.

Finally, over three years ago he started an experiment about ditching corporate email in favour of social software to collaborate & share knowledge. Details on his experiment can be found at http://www.elsua.net/tag/a-world-without-email/, through this NY Times article he published recently: http://www.nytimes.com/2008/06/29/jobs/29pre.html or, lately, this Mashable article: http://mashable.com/2010/09/03/world-without-email/

Julie is a technology and business leader in collaboration, Information Security and Internet-based solutions. She has over 25 years of experience defining and designing “first -time ever” Internet collaboration and Security protocols, products, and services to the Financial Industry, Military & Intelligence Agencies, and Fortune 100 companies. Julie was named a Top 10 Woman to Watch in Technology and Science in New England by Mass High Tech and MIT in 2004, and was formerly Simmon’s Entrepreneur in Residence. Her 25 years have focused on innovation and harnessing advanced technology to keep medium to large enterprises/organizations to advance their leadership positions. In the past 4 years, she created and led the Center for Applied Collaboration at Fidelity Investments’ technology think tank. She helped lead the company’s internal and customer facing social computing efforts. She also led the company’s work in advanced collaboration strategy and POC/Pilots including immersive collaboration, augmented reality, social gaming, and other areas. She is considered a thought leader in the area of applied patterns and models for enterprise harness of collaboration with employees and customers and an expert in advancing innovation around emerging trends for the firms she supports. Prior to her work for Fidelity Investments, Julie held several C-level positions, was a serial entrepreneur and worked for over 10-years at the MITRE Corporation where her work spanned from the invention of early security protocols for the Arpanet/Internet that most firewalls and IP packet filtering products use today to being the security architect for the largest secure Intranet built to date that supported multi-media and interactive video to work on the space shuttle systems for NASA.

Julie is the co-author of the upcoming book, Social Insides, a by practitioners for practitioners book that highlights the best harnessing techniques for social computing for today’s enterprises today. Her work with immersive collaboration is summarized in the 5-minute video location inconsequence.

Doug is the Chief Compliance Officer at a Beacon Capital Partners, LLC, a real estate private equity firm, where he focuses on regulatory compliance, ethics and privacy issues. He blogs about these topics at Compliance Building.com. Before joining Beacon Capital, Doug was a senior real estate and knowledge management attorney at the law firm of Goodwin Procter LLP.

Stew leads the Knowledge Management initiatives for The Aerospace Corporation; a 4000 employee Federally Funded Research and Development Center headquartered in Los Angeles, CA. He has initiated multiple strategic initiatives addressing workforce collaboration and knowledge stewardship as well as ongoing technology innovation with current focus on mobile (tablet) computing and collaboration.

Stew initiated corporate blogs, wikis (a corppedia and early stage social platforms in 2005
before the buzz. Today that mix of information technology is morphing again as the emphasis on social computing intersects with increasingly demanding enterprise security requirements and ongoing concerns surrounding attention management within the enterprise.

Stew has worked for The Aerospace Corporation for more than 20 years and with prior affiliations with Ford Aerospace, SAIC, Cap Gemini Ernst & Young, and a number of dot-com startups, he has a total of 30 years experience in product development, project management, and consulting of modern information technology solutions. He also maintains an active research position at the University of California Irvine’s Bren School of Information and Computer Science. Stew has a B.S. in Electro-Optical Sciences and a M.S. in Computer Systems Engineering from The University of Houston.

Social Media Program Manager for Medtronic, world's largest medical device manufacturer, McGann has spent the past year establishing, promoting and monitoring the safe and effective use of social media within the [global] company. Working with various corporate leaders, international legal and regulatory advisors, and business unit marketers, McGann has already changed the "social culture" of Medtronic.

For the ten years previous to her employment at Medtronic (March 2010), McGann was Owner and President of a successful, award-winning full-service interactive agency in St. Paul, Minnesota. Always aware of the rhythms of new medias, McGann has built a career on building businesses and/or [Fortune] revenues parallel to managing the tactical implementation choices. As Medtronic pushes further into new markets, McGann is thoroughly enjoying the global nuances of social media.

Dr. Steve Elmore is Business Architect for Collaboration at Appirio and develops organizational blueprints for the launch of collaborative initiatives. At Cisco and Moxie Software he led and evangelized the development of collaborative change initiatives and new technologies. Steve serves on the faculties of University of Phoenix and Grand Canyon University and sits on the board of the Central Texas SPCA. In addition to a Doctor of Business Administration, Steve holds an MBA in Global Management and a BS in Business Management. Steve has been published in the Journal of Leadership Studies, co-authored with best-selling business writer Don Tapscott, and is a regular conference speaker. Steve is a decorated US Air Force veteran and served in Desert Storm, and has broad Fortune 500 experience.

Megan Murray is a pioneering Enterprise 2.0 practitioner. She joined Moxie Software as Director of Collaboration Strategy after more than a decade with Booz Allen Hamilton where she focused on emerging technologies, collaborative strategies and Enterprise 2.0. Megan served as Community Manager and Project Coordinator for Booz Allen’s award winning Hello.bah.com. She brings extensive experience in collaboration strategy, community management, and enterprise social governance. She sits on the Advisory Board of the Community BackChannel, is a member of The Community Roundtable, was a charter member of the 2.0 Adoption Council (now the Social Business Council), and speaks frequently on Enterprise Adoption, Community Management, Governance and Education.

Ingrid Stabb, co-author of “The Career Within You,” is the leading expert on the application of the Enneagram personality strengths-typing system to talent management and career development. The Japanese and Korean versions of her book come out in August 2011. Ingrid holds an MBA from Yale and a BA from Columbia. Her management career includes being named among the Top 100 Most Desired Mentors for Gen Y in 2011, serving on the founding management team of Score Learning Corporation and winning the E*TRADE President’s Award for product development. Ingrid is Director of Collaboration Marketing Programs at Saba.

David Boloker is CTO of IBM's Emerging Internet Technology group and also holds the title of Distinguished Engineer. David is leading work in many areas including Mobile, Visual Editing, Next-generation collaboration, artificial intelligence/natural language processing as well as working with the COPDGene Foundation to study the inherited factors that make some people more likely to develop Chronic Obstructive Pulmonary Disease (COPD) - a disease largely caused by cigarette smoke and the 4th leading cause of death in the United States. David is responsible for the Internet platform so that the doctors and Researchers can collaborate online sharing textual, CT and genetic information. David is also responsible for forming IBM's technical strategy around the emerging markets of mobile devices and the desktop Web. In this role, he leads an globally distributed IBM team researching new areas in software design.

Throughout David's extensive career at IBM, he has held the role of CTO for Java technology, he's worked at IBM's esteemed Thomas J. Watson Research Center, and the Cambridge Scientific Center doing research in the area of remote distribution and control of hardware and software systems, dynamic I/O configuration of operating systems and secure internet gateways.

David earned a Bachelor of Arts and Master of Arts in Mathematics from Boston University.

John Cash is an Enterprise Product Advocate based in Dallas, TX. In his role, Mr. Cash promotes the vision and value proposition behind BlackBerry’s award winning portfolio of enterprise mobility solutions. Mr. Cash has over 19 years of product management, sales, and enterprise IT leadership spanning multiple industry segments including manufacturing, financial services, and government/military. Prior to joining RIM in 2009, Mr. Cash worked for Nokia, overseeing early market sales of Nokia’s enterprise voice and mobility solution for the US. Other previous career assignments were with Capital One, Goodyear Tire & Rubber Co. and the US Army. Mr. Cash has a Bachelor of Science degree from the University of Virginia and an MBA from Liberty University.

Jim is a Director of Global Services at Merck where he supports Merck Research Labs through leading edge collaboration and knowledge management programs. Previously he held senior management positions at Wyeth Research and Philips Electronics. He holds a BS ME from Georgia Tech, and a Marketing MBA from Temple University. He was instrumental in the development of the Merck’s Professional Networking and Communities capability that is now a central feature of Merck’s Enterprise Portal. He also provides IT leadership to a broad portfolio of innovation projects within the research, collaboration, and knowledge discovery processes.

About Merck: Today's Merck is a global healthcare leader working to help the world be well. Merck is known as MSD outside the United States and Canada. Through our prescription medicines, vaccines, biologic therapies, and consumer care and animal health products, we work with customers and operate in more than 140 countries to deliver innovative health solutions. We also demonstrate our commitment to increasing access to healthcare through far-reaching policies, programs and partnerships.

Mark “Moose” Farnham, Chief Revenue Officer at AisleBuyer, oversees all sales and marketing initiatives. Previously, Farnham served as president and CEO of Columbian Home Products, the oldest cookware manufacturer in North America. His extensive experience in the consumer goods industry includes leading companies such as Originals, Inc., Accentra, and Helix USA Limited, one the oldest manufacturers of school products. Farnham also has significant experience in sales and product management, having worked at NCR (formerly AT&T GIS) and Rittenhouse Paper, and previously lived and worked abroad. Farnham also appeared in the popular "Big Break" series on the Golf Channel and is an avid golfer.

Matt is the Vice President of Product at Socialcast, bringing over 14 years of product development experience in serving the enterprise market. Prior to Socialcast, Matt was the head of Product Strategy at SumTotal, providing talent development solutions that focused on employee engagement, productivity, and driving a high-performance culture. Before SumTotal, Matt held technology and product leadership roles at both startup and enterprise companies including AIT, MAPICS (Infor), and FirstLocus. Matt's interests include social learning, enterprise collaboration and productivity, human capital intelligence, and open web standards.

Lawrence Coburn is the founder and CEO of DoubleDutch, the category leader in enterprise geosocial applications. DoubleDutch helps enterprise teams stay connected, log their activity, and get work done - all via their smartphones.

Lawrence is also the geolocation editor for The Next Web, and is a mentor at IO Ventures, a San Francisco based incubator. A three time entrepreneur, Lawrence also founded RateItAll, a top ten consumer review property.

Charlie Isaacs has a track record of R&D leadership, starting with GTE (eventually became Verizon), where he served as Vice President of Engineering and headed a group of over 200 engineers working on Government and commercial applications. Following GTE, Mr. Isaacs held R&D leadership positions at Answer Systems (acquired by Computer Associates), and served as Chief Technology Officer at Broad Daylight (sold to Primus) and at Primus Knowledge Systems until Primus’ acquisition by ATG. Charlie served as Chief Technology Officer and Chief Customer Officer at Kana Software, Inc. Mr. Isaacs holds a B.S. degree in Electrical Engineering from the University of California at Santa Barbara and an MBA from California Lutheran University. When Charlie left KANA in 2009 and prior to joining Alcatel-Lucent, he developed and delivered a Social Media strategy for two different companies. Charlie has over 15 years of CRM experience.

Eric is a leading expert on Enterprise collaboration, learning and social technologies. Eric has worked with private and public sector organizations to help them make next generation Internet approaches a reality in their organization and drive meaningful business results. Eric is the former CEO and Co-founder of Tomoye, acquired by NewsGator in January of 2010. Under Eric’s leadership, Tomoye products have established themselves as market leaders, receiving multiple awards and recognition from industry analysts. He is a four time entrepreneur, and prior to founding Tomoye, he founded La Siembra, the largest Fair Trade organic chocolate company in North America. Eric holds a Bachelor of Commerce from the University of Alberta and a Masters of Arts from Carleton University.

Dr. Steve Elmore is Business Architect for Collaboration at Appirio and develops organizational blueprints for the launch of collaborative initiatives. At Cisco and Moxie Software he led and evangelized the development of collaborative change initiatives and new technologies. Steve serves on the faculties of University of Phoenix and Grand Canyon University and sits on the board of the Central Texas SPCA. In addition to a Doctor of Business Administration, Steve holds an MBA in Global Management and a BS in Business Management. Steve has been published in the Journal of Leadership Studies, co-authored with best-selling business writer Don Tapscott, and is a regular conference speaker. Steve is a decorated US Air Force veteran and served in Desert Storm, and has broad Fortune 500 experience.

Megan Murray is a pioneering Enterprise 2.0 practitioner. She joined Moxie Software as Director of Collaboration Strategy after more than a decade with Booz Allen Hamilton where she focused on emerging technologies, collaborative strategies and Enterprise 2.0. Megan served as Community Manager and Project Coordinator for Booz Allen’s award winning Hello.bah.com. She brings extensive experience in collaboration strategy, community management, and enterprise social governance. She sits on the Advisory Board of the Community BackChannel, is a member of The Community Roundtable, was a charter member of the 2.0 Adoption Council (now the Social Business Council), and speaks frequently on Enterprise Adoption, Community Management, Governance and Education.

Ingrid Stabb, co-author of “The Career Within You,” is the leading expert on the application of the Enneagram personality strengths-typing system to talent management and career development. The Japanese and Korean versions of her book come out in August 2011. Ingrid holds an MBA from Yale and a BA from Columbia. Her management career includes being named among the Top 100 Most Desired Mentors for Gen Y in 2011, serving on the founding management team of Score Learning Corporation and winning the E*TRADE President’s Award for product development. Ingrid is Director of Collaboration Marketing Programs at Saba.

Claire Flanagan is CSC’s Director of Enterprise Social Business Collaboration and Communities Strategy. She has over 20 years experience in information design, electronic communications, collaboration applications and knowledge management. She led CSC’s industry award winning social business collaboration implementation currently enjoying a 67,000+ active member rate. She also recently oversaw the implementation of CSC’s public-facing social business platform and is now responsible for overall social business strategy deployment to CSC's eco-system of customers, partners and prospects.

Claire speaks regularly at industry conferences about social business and has received numerous awards along the way such as the Community Adoption Award and The 2.0 Adoption Council’s Internal Evangelist of the Year Award (2009). She is a charter member of The 2.0 Adoption Council, board member for The Community BackChannel #cmtybc, and member of The Community Roundtable. You can learn more about CSC's case study at Claire's blog at http://cflanagan.wordpress.com and follow her on twitter at @cflanagan

Luis Suarez has been working at IBM for 14 years. In that time he's specialised in the fields of Knowledge Management, Collaboration, Community Building and the last 9 years in Social Computing (Enterprise 2.0) and Social Software.

He's currently working in the BlueIQ program (Within the IBM Software group), as a KMer, CommunityBuilder & Social Computing evangelist helping accelerate the adoption rate of social software within IBM and over the last few years he has developed a passion for this next wave of collaboration and knowledge sharing tools, known as social software.

Finally, over three years ago he started an experiment about ditching corporate email in favour of social software to collaborate & share knowledge. Details on his experiment can be found at http://www.elsua.net/tag/a-world-without-email/, through this NY Times article he published recently: http://www.nytimes.com/2008/06/29/jobs/29pre.html or, lately, this Mashable article: http://mashable.com/2010/09/03/world-without-email/

James Latham is the Chief Marketing Officer at Open Text Corporation. At Open Text, James is focused on integration and collaboration between various marketing groups. James has more than two decades of executive leadership and global marketing experience in both start-up and large public software organizations. In his career he has served many roles including leading the Marketing Strategy team at McCann Worldgroup®., and Vice President of Marketing and Marketing Strategy for such companies as IBM® and Lotus Development®. He has lectured at Northeastern University and in global marketing for the Masters in International Management.

Mark is the Product Strategy Director for Oracle’s next generation Enterprise Collaboration and Profile Management applications. He has previously led the development of cutting edge Talent Management software for over 9 years. Mark is also a recognized industry blogger, helping businesses get the most value from their talent.

Daniel is co-founder and co-CEO of Rypple, where he drives marketing, engineering and product development initiatives. Before Rypple, Daniel co-founded Workbrain, a workforce management software company that listed Wal-Mart, Target, Best Buy, Citigroup, and British Airways amongst its more than 250 global clients. Daniel led Workbrain’s sale to Infor for $227m in 2007. Daniel is a regular contributor to Fortune.com and the Huffington Post, and has been widely quoted in the Financial Times, the Economist and Bloomberg Businessweek. He holds a JD/MBA from the University of Toronto and an LLM in Law, Science and Technology from Stanford University. He lives in Toronto with his wife and son.

After working in both large organizations and start up companies for the past 15 years, Marga decided to become an independent consultant so that she could focus on doing the work that is both interesting and impactful. That work includes developing learning strategies that help organizations align their development initiatives with their business challenges. Of particular interest to Marga are the traits that encourage individuals and organizations to remain agile, innovative and resilient especially at times of change. Some of the puzzles that she has been exploring at include what enables individuals to be open to experiences, learn from them, transform their perspectives and develop new skills. Since a large portion of her work has been with international firms, she has been able to gain an appreciation and understanding of the importance of tapping into and connecting with culturally diverse knowledge flows. Marga grew up in El Salvador and received her EdM from Harvard University and a BA from Tufts University.

Heidi Tucker is Vice President of Global Alliances at InsideView, the leading Sales 2.0 sales intelligence, social media company. She is responsible for driving the company’s distribution and OEM relationships with CRM brands, sales automation, and social media solution providers. She also overseas InsideView channel sales and strategic alliances.

Heidi’s career spans more than 20 years leading marketing, sales, and business development. Prior to joining InsideView, Heidi was Vice President of Business Development at Hoover’s (a D&B Company), where she led Hoover’s API content licensing, mobile product distribution, and built the company’s first channel sales organization to expand distribution through major CRM brand owners and their partner eco-systems.

Prior to Hoover’s, Heidi was SVP of Enterprise Sales at First Research, leading the company's North America expansion. She was also VP of Marketing for Courtlink Corporation, (Lexis-Nexis), and SVP of Business Marketing at Bank of America.

Heidi is passionate about women’s leadership issues and the arts. She is president of the board of International Ballet Theatre and a member of the Board of Directors of Girl Scouts of Western Washington. She was a member of two international diplomatic trade delegations: Baltics (2005) and China (2008) and a cultural exchange to Russia (2009). She lives in the Seattle area with her husband and two teenage children.

Anthony Lye is senior vice president of CRM, responsible for Oracle Fusion CRM, Oracle CRM On Premise and Oracle CRM On Demand, CRM on demand operations, Oracle's own deployment of CRM, and CRM IT. Previously Mr. Lye was the group vice president of CRM products at Oracle, responsible for Oracle’s CRM product strategy and product management for CRM in the applications development organization.

Prior to joining Oracle in 2006, Mr. Lye was the group vice president and general manager of CRM products at Siebel Systems, responsible for Siebel’s vertical and horizontal CRM application technologies. Mr. Lye managed and directed all of Siebel’s enterprise application strategy, product marketing, and product management.

Prior to Siebel, Mr. Lye spent six years as president and CEO of ePeople, a company he ran with help and investment from David Stamm, founder of Clarify, and Steve Goldsworthy, founder of Vantive. Prior to ePeople, Mr. Lye was the vice president of marketing at Categoric Software in the enterprise event management business. He also spent five years at Remedy Corporation, where he served as senior director and general manager for global major accounts, strategic alliances, and international business operations. Mr. Lye also worked in product marketing at Tivoli Systems, and he also served as a management consultant focused on distributed systems at Arthur Anderson (now Accenture) in the financial services vertical in London and New York.

Mr. Lye holds an honors degree in Engineering from the University of Bath in England.

Bill is SAP’s VP of Line of Business Sales, Service and Marketing On-demand and has over 20 years of industry and software experience. While at Siebel Systems, Bill ran Service and Call Center Products, Siebel’s largest product line, and also championed an acquisition that expanded the definition of CRM into the Self Service space. With Oracle’s soon-after acquisition of Siebel Systems, Bill remained with Oracle for two years as VP of Self Service Products, leading the product strategy and product management of the first applications built on Oracle Fusion Middleware. Bill has also had large operating roles as VP/GM of the Service and Support Division at Agilent Technologies and as Northeast Zone Operations Manager, as NY Region Area Service Manager and as China Service Manager for GE Medical Systems (now GE Healthcare). Prior to joining Siebel Systems, Bill led business development for GE Medical Systems’ Service business, which included acquisitions, equity investments and partnerships. Bill is also the founder of WEMKE Capital, LLC, which conducts financial investments based on primarily on technical analysis. Bill graduated from Princeton University with a BSE in Mechanical and Aerospace Engineering and from MIT with a masters in Mechanical Engineering.

Laurie Buczek is the Enterprise Marketing Manager for Intel Corporation’s Storage Group where she is responsible for the full marketing mix for the product line. Prior to joining the storage team, Laurie managed the team responsible for the user experience of intel.com along with the on-domain social media strategy for Digital Marketing. Starting in 2008, Laurie spent over two years as the Social Computing Program Manager where she was responsible for the major enterprise wide strategy & implementation of Enterprise 2.0 for employees to connect & collaborate internally. Laurie began her social media journey in 2007, while blazing a new trail for online marketing efforts by helping to launch & manage the first external social media community for Intel. Over the course of her Intel career, Laurie has also been responsible for driving marketing initiatives around business desktops, wireless network infrastructure and embedded products.

Laurie’s work has been published and showcased across the industry. She is also an alumni member of the 2.0 Adoption Council and Social Media Business Council.

In her life before Intel, Laurie worked for Forrester Research and Gateway, Inc.

Mark is the VP, Digital & Social Media for Environmental Data Resources, Inc. (EDR) and commonground - the social network for environmental and commercial real estate professionals. Under his leadership, commonground has been named a 2011 CODiE awards finalist, won a Forrester Groundswell for best b2b supporting community in 2009, and received Business Achievement Awards from the Environmental Business Journal in 2008, 2009, and 2010. Prior to joining EDR, Mark was the VP of Sales and an Executive Officer of Shared Insights, one of the earlier social media platform and services providers, which was recapitalized in 2007 to form Mzinga. A social media and online community veteran, Mark has worked on many b2b social media initiatives with top brands including Amway, Goldman Sachs, and WebEx.

Ilya is VP of Marketing at VMTurbo. He has spent the past decade developing, marketing and supporting enterprise software for engineers and IT professionals. Prior to joining VMTurbo, Ilya served as VP of Marketing at venture-backed MIT spin-off Cilk Arts, a multicore programming platform acquired by Intel. Previously as VP of Marketing at venture-backed MIT spin-off Interactive Supercomputing (acquired by Microsoft), Ilya headed up the marketing, customer service and application engineering teams. Prior to joining ISC, Ilya was VP of Marketing at SolidWorks, the world's leading vendor of 3D mechanical design software. Earlier in his career, he led the product development team at Corning-Lasertron to introduce a new line of high-speed laser transmitters for the telecom industry. Ilya holds a BSME from the University of Massachusetts, an MSME from Stanford University, and an MBA from MIT's Sloan School.

Stanley Yamane is a Senior Solution Architect at Vistaprint, based at their office in Lexington, MA. He is resposible for the technology vision and roadmap for Vistaprint's customer support organization.

Stan has previously been a founder of multiple startups in the content delivery and application management fields.

Sameer is a partner at the Sovos Group. Sameer has more than a decade of experience leading initiatives for large organizations helping them define and execute sustainable programs that drive lead generation, business partner network optimization, sales and marketing operational effectiveness, innovation, customer acquisition and employee productivity via communication and collaboration constructs. Previously, Sameer was a Director at SpanStrategies and Liquid Thinking and led the Practice Lead, West Coast Tech Strategy Consulting Group atmarchFIRST/ USweb/ Mitchell Madison Group. Organizations that he has had the privilege to work on strategic global initiatives with include Ingres, Sun Microsystems, KPMG, McKesson HBOC, WR WrigleyCo., The Sabre Group, Grupo Televisa (Mx), and Cardinal Health. Sameer is an advisory Board Member and Co-Chair: E2.0 Strategy and Planning Track at Enterprise 2.0 Conference. He also serves as an advisor to te Open Source Digital Voting Foundation (OSDV). Sameer blogs at Pretzel Logic.

Charlie Isaacs has a track record of R&D leadership, starting with GTE (eventually became Verizon), where he served as Vice President of Engineering and headed a group of over 200 engineers working on Government and commercial applications. Following GTE, Mr. Isaacs held R&D leadership positions at Answer Systems (acquired by Computer Associates), and served as Chief Technology Officer at Broad Daylight (sold to Primus) and at Primus Knowledge Systems until Primus’ acquisition by ATG. Charlie served as Chief Technology Officer and Chief Customer Officer at Kana Software, Inc. Mr. Isaacs holds a B.S. degree in Electrical Engineering from the University of California at Santa Barbara and an MBA from California Lutheran University. When Charlie left KANA in 2009 and prior to joining Alcatel-Lucent, he developed and delivered a Social Media strategy for two different companies. Charlie has over 15 years of CRM experience.

In addition to being the author of the best-selling CRM at the Speed of Light, Paul Greenberg is President of The 56 Group, LLC, a customer strategy consulting firm, focused on cutting edge CRM and Social CRM strategic services. He is a founding partner of the CRM training company, BPT Partners, LLC, a training and consulting venture composed of a number of CRM luminaries that has quickly become the certification authority for the CRM industry.
Paul is the Executive Vice President of the CRM Association. He is a Board of Advisors member of the Baylor University MBA Program for CRM majors, a unique national program. He is a core member of the Board of Advisors for the Center for American Progress, the leading policy think tank in Washington D.C. He was also the co-chairman of Rutgers University’s CRM Research Center.

Paul is considered a thought leader in CRM, having been published in numerous industry and business publications over the years and having traveled the world speaking on cutting edge CRM and topics geared to the contemporary social customer. He has been called “the dean of CRM” and “the godfather of CRM” and even the “Walt Whitman of CRM” by analysts and organizations throughout the industry. In fact, at the end of 2007, he was the #1 non-vendor influencer, by InsideCRM in their annual “25 Most Influential CRM People” announcement. He was also named one of the most influential CRM leaders in 2008 by CRM Magazine. He is known particularly for his work on the use of social media, such as blogs, podcasts and wikis and social networks in CRM as tools for customer collaboration with a company. He is seen often as the “voice of the customer” and is well known within the CRM industry for this work. His blog, PGreenblog (the56group.typepad.com) was named the winner of the first annual CRM “Blog of the Year” in 2005 by SearchCRM and the 2007 “Whatis” Award for CRM Blogs, by their parent company, TechTarget. He also received the #1 CRM Blog Award from InsideCRM at the end of 2007 and in 2008 and was named #1 CRM blogger by ForecastingClouds in January 2010. The blog is also the central focus of KnowledgeStorm’s CRM Blog community. He now also writes the CRM blog for high profile technology media property, ZDNET (http://blogs.zdnet.com/crm)

Mark is the Product Strategy Director for Oracle’s next generation Enterprise Collaboration and Profile Management applications. He has previously led the development of cutting edge Talent Management software for over 9 years. Mark is also a recognized industry blogger, helping businesses get the most value from their talent.

David is the Founder and CEO of Yammer, Inc. He has been involved in the internet space for ten years as an entrepreneur, executive and investor, starting with PayPal in 1999. David was PayPal's Chief Operating Officer and product leader, taking the company from startup to IPO and eventual sale to eBay for $1.5 billion. Subsequently, he founded Geni.com, which is creating a family tree of the whole world, enabling millions of family members to connect, share, and preserve their lives. He also produced and financed the movie "Thank You For Smoking". He has a B.A. in Economics from Stanford University and a J.D. from the University of Chicago Law School.

Christian and his team lead Microsoft’s marketing and business strategy in the enterprise collaboration, social computing, portal, and content management markets. Christian is the executive sponsor of the influential FastForward blog on Enterprise 2.0 adoption. He frequently speaks with customers, press, analysts, and industry groups on Enterprise 2.0 topics. A 12 year Microsoft veteran, Christian has a wide range of experience as a consultant, developer, and marketer of collaboration and learning solutions. He holds a Bachelor’s degree from Harvard University.

Bryan House runs product marketing at Acquia, which he joined three years ago. Previously, Bryan managed product marketing at EMC for Documentum’s collaboration, document management and search technologies. Prior to EMC, Bryan worked in product marketing and product management in the collaboration technology space, after brewing beer professionally for seven years. Bryan lives in the Boston area and is an ardent Red Sox fan. He earned his MBA at Harvard.

J.B. has run a wide range of technology and media enterprises over the last two decades. As President of Ziff Davis International, Holston managed Ziff Davis' operations across more than 100 countries, and launched Yahoo! Europe. He was part of the senior management team that led the successful LBO of ZD by Forstmann, Little, and subsequent sale to Softbank. Since selling his last technology start-up, Holston has helped create a wide range of for-profit and not-for-profit entities. Holston’s career has included senior posts with GE, NBC and the Boston Consulting Group. He received his BA and MBA from Stanford University.

Sadie Van Buren is a Senior Software Engineer at BlueMetal Architects, based in Watertown, MA. She designs SharePoint solutions and leads deployments with a strong focus on strategy, usability, information architecture, and business process improvement.

Sadie has a Bachelor’s degree from Wesleyan University and a Certification in Project Management from Boston University, and is a Microsoft Certified Technology Specialist. She is a member of the Boston Area SharePoint User Group, the Boston Knowledge Management Forum and the Boston chapter of SIKM (System Integrator Knowledge Managers). She is the creator of the SharePoint Maturity Model, and blogs about SharePoint and technology at http://amatterofdegree.typepad.com/ <http://amatterofdegree.typepad.com/> .

Unni has been working as software developer in BEKK since 2006. For the last two and half years she’s been working with SharePoint solution development, and has experienced how to use it in the right way and also how not to use it. The last year she has developed a SharePoint-based E2.0 project for a global client with over 100.000 employees. She is currently the head of the SharePoint and CMS competence group in BEKK.

Julie is a technology and business leader in collaboration, Information Security and Internet-based solutions. She has over 25 years of experience defining and designing “first -time ever” Internet collaboration and Security protocols, products, and services to the Financial Industry, Military & Intelligence Agencies, and Fortune 100 companies. Julie was named a Top 10 Woman to Watch in Technology and Science in New England by Mass High Tech and MIT in 2004, and was formerly Simmon’s Entrepreneur in Residence. Her 25 years have focused on innovation and harnessing advanced technology to keep medium to large enterprises/organizations to advance their leadership positions. In the past 4 years, she created and led the Center for Applied Collaboration at Fidelity Investments’ technology think tank. She helped lead the company’s internal and customer facing social computing efforts. She also led the company’s work in advanced collaboration strategy and POC/Pilots including immersive collaboration, augmented reality, social gaming, and other areas. She is considered a thought leader in the area of applied patterns and models for enterprise harness of collaboration with employees and customers and an expert in advancing innovation around emerging trends for the firms she supports. Prior to her work for Fidelity Investments, Julie held several C-level positions, was a serial entrepreneur and worked for over 10-years at the MITRE Corporation where her work spanned from the invention of early security protocols for the Arpanet/Internet that most firewalls and IP packet filtering products use today to being the security architect for the largest secure Intranet built to date that supported multi-media and interactive video to work on the space shuttle systems for NASA.

Julie is the co-author of the upcoming book, Social Insides, a by practitioners for practitioners book that highlights the best harnessing techniques for social computing for today’s enterprises today. Her work with immersive collaboration is summarized in the 5-minute video location inconsequence.

Doug is the Chief Compliance Officer at a Beacon Capital Partners, LLC, a real estate private equity firm, where he focuses on regulatory compliance, ethics and privacy issues. He blogs about these topics at Compliance Building.com. Before joining Beacon Capital, Doug was a senior real estate and knowledge management attorney at the law firm of Goodwin Procter LLP.

Stew leads the Knowledge Management initiatives for The Aerospace Corporation; a 4000 employee Federally Funded Research and Development Center headquartered in Los Angeles, CA. He has initiated multiple strategic initiatives addressing workforce collaboration and knowledge stewardship as well as ongoing technology innovation with current focus on mobile (tablet) computing and collaboration.

Stew initiated corporate blogs, wikis (a corppedia and early stage social platforms in 2005
before the buzz. Today that mix of information technology is morphing again as the emphasis on social computing intersects with increasingly demanding enterprise security requirements and ongoing concerns surrounding attention management within the enterprise.

Stew has worked for The Aerospace Corporation for more than 20 years and with prior affiliations with Ford Aerospace, SAIC, Cap Gemini Ernst & Young, and a number of dot-com startups, he has a total of 30 years experience in product development, project management, and consulting of modern information technology solutions. He also maintains an active research position at the University of California Irvine’s Bren School of Information and Computer Science. Stew has a B.S. in Electro-Optical Sciences and a M.S. in Computer Systems Engineering from The University of Houston.

Social Media Program Manager for Medtronic, world's largest medical device manufacturer, McGann has spent the past year establishing, promoting and monitoring the safe and effective use of social media within the [global] company. Working with various corporate leaders, international legal and regulatory advisors, and business unit marketers, McGann has already changed the "social culture" of Medtronic.

For the ten years previous to her employment at Medtronic (March 2010), McGann was Owner and President of a successful, award-winning full-service interactive agency in St. Paul, Minnesota. Always aware of the rhythms of new medias, McGann has built a career on building businesses and/or [Fortune] revenues parallel to managing the tactical implementation choices. As Medtronic pushes further into new markets, McGann is thoroughly enjoying the global nuances of social media.

Alfred Hsi is a director in Deloitte’s National Knowledge Management team (part of Strategy, Brand & Innovation) focusing on social media, mobility, and knowledge management.

Previously, Alfred held roles as Deputy Chief Knowledge Officer of U.S. National Knowledge Management (Strategy, Research & Innovation), Director of Operations of U.S. National Knowledge Management (Strategy, Research & Innovation), Director of Global Technology, Media & Telecommunications Knowledge Management (Global Industry), and Leader of U.S. Industry Knowledge Management.

Mark is the Product Strategy Director for Oracle’s next generation Enterprise Collaboration and Profile Management applications. He has previously led the development of cutting edge Talent Management software for over 9 years. Mark is also a recognized industry blogger, helping businesses get the most value from their talent.

David is the Founder and CEO of Yammer, Inc. He has been involved in the internet space for ten years as an entrepreneur, executive and investor, starting with PayPal in 1999. David was PayPal's Chief Operating Officer and product leader, taking the company from startup to IPO and eventual sale to eBay for $1.5 billion. Subsequently, he founded Geni.com, which is creating a family tree of the whole world, enabling millions of family members to connect, share, and preserve their lives. He also produced and financed the movie "Thank You For Smoking". He has a B.A. in Economics from Stanford University and a J.D. from the University of Chicago Law School.

Christian and his team lead Microsoft’s marketing and business strategy in the enterprise collaboration, social computing, portal, and content management markets. Christian is the executive sponsor of the influential FastForward blog on Enterprise 2.0 adoption. He frequently speaks with customers, press, analysts, and industry groups on Enterprise 2.0 topics. A 12 year Microsoft veteran, Christian has a wide range of experience as a consultant, developer, and marketer of collaboration and learning solutions. He holds a Bachelor’s degree from Harvard University.

Bryan House runs product marketing at Acquia, which he joined three years ago. Previously, Bryan managed product marketing at EMC for Documentum’s collaboration, document management and search technologies. Prior to EMC, Bryan worked in product marketing and product management in the collaboration technology space, after brewing beer professionally for seven years. Bryan lives in the Boston area and is an ardent Red Sox fan. He earned his MBA at Harvard.

J.B. has run a wide range of technology and media enterprises over the last two decades. As President of Ziff Davis International, Holston managed Ziff Davis' operations across more than 100 countries, and launched Yahoo! Europe. He was part of the senior management team that led the successful LBO of ZD by Forstmann, Little, and subsequent sale to Softbank. Since selling his last technology start-up, Holston has helped create a wide range of for-profit and not-for-profit entities. Holston’s career has included senior posts with GE, NBC and the Boston Consulting Group. He received his BA and MBA from Stanford University.

Sadie Van Buren is a Senior Software Engineer at BlueMetal Architects, based in Watertown, MA. She designs SharePoint solutions and leads deployments with a strong focus on strategy, usability, information architecture, and business process improvement.

Sadie has a Bachelor’s degree from Wesleyan University and a Certification in Project Management from Boston University, and is a Microsoft Certified Technology Specialist. She is a member of the Boston Area SharePoint User Group, the Boston Knowledge Management Forum and the Boston chapter of SIKM (System Integrator Knowledge Managers). She is the creator of the SharePoint Maturity Model, and blogs about SharePoint and technology at http://amatterofdegree.typepad.com/ <http://amatterofdegree.typepad.com/> .

Unni has been working as software developer in BEKK since 2006. For the last two and half years she’s been working with SharePoint solution development, and has experienced how to use it in the right way and also how not to use it. The last year she has developed a SharePoint-based E2.0 project for a global client with over 100.000 employees. She is currently the head of the SharePoint and CMS competence group in BEKK.

Heidi Tucker is Vice President of Global Alliances at InsideView, the leading Sales 2.0 sales intelligence, social media company. She is responsible for driving the company’s distribution and OEM relationships with CRM brands, sales automation, and social media solution providers. She also overseas InsideView channel sales and strategic alliances.

Heidi’s career spans more than 20 years leading marketing, sales, and business development. Prior to joining InsideView, Heidi was Vice President of Business Development at Hoover’s (a D&B Company), where she led Hoover’s API content licensing, mobile product distribution, and built the company’s first channel sales organization to expand distribution through major CRM brand owners and their partner eco-systems.

Prior to Hoover’s, Heidi was SVP of Enterprise Sales at First Research, leading the company's North America expansion. She was also VP of Marketing for Courtlink Corporation, (Lexis-Nexis), and SVP of Business Marketing at Bank of America.

Heidi is passionate about women’s leadership issues and the arts. She is president of the board of International Ballet Theatre and a member of the Board of Directors of Girl Scouts of Western Washington. She was a member of two international diplomatic trade delegations: Baltics (2005) and China (2008) and a cultural exchange to Russia (2009). She lives in the Seattle area with her husband and two teenage children.

Anthony Lye is senior vice president of CRM, responsible for Oracle Fusion CRM, Oracle CRM On Premise and Oracle CRM On Demand, CRM on demand operations, Oracle's own deployment of CRM, and CRM IT. Previously Mr. Lye was the group vice president of CRM products at Oracle, responsible for Oracle’s CRM product strategy and product management for CRM in the applications development organization.

Prior to joining Oracle in 2006, Mr. Lye was the group vice president and general manager of CRM products at Siebel Systems, responsible for Siebel’s vertical and horizontal CRM application technologies. Mr. Lye managed and directed all of Siebel’s enterprise application strategy, product marketing, and product management.

Prior to Siebel, Mr. Lye spent six years as president and CEO of ePeople, a company he ran with help and investment from David Stamm, founder of Clarify, and Steve Goldsworthy, founder of Vantive. Prior to ePeople, Mr. Lye was the vice president of marketing at Categoric Software in the enterprise event management business. He also spent five years at Remedy Corporation, where he served as senior director and general manager for global major accounts, strategic alliances, and international business operations. Mr. Lye also worked in product marketing at Tivoli Systems, and he also served as a management consultant focused on distributed systems at Arthur Anderson (now Accenture) in the financial services vertical in London and New York.

Mr. Lye holds an honors degree in Engineering from the University of Bath in England.

Bill is SAP’s VP of Line of Business Sales, Service and Marketing On-demand and has over 20 years of industry and software experience. While at Siebel Systems, Bill ran Service and Call Center Products, Siebel’s largest product line, and also championed an acquisition that expanded the definition of CRM into the Self Service space. With Oracle’s soon-after acquisition of Siebel Systems, Bill remained with Oracle for two years as VP of Self Service Products, leading the product strategy and product management of the first applications built on Oracle Fusion Middleware. Bill has also had large operating roles as VP/GM of the Service and Support Division at Agilent Technologies and as Northeast Zone Operations Manager, as NY Region Area Service Manager and as China Service Manager for GE Medical Systems (now GE Healthcare). Prior to joining Siebel Systems, Bill led business development for GE Medical Systems’ Service business, which included acquisitions, equity investments and partnerships. Bill is also the founder of WEMKE Capital, LLC, which conducts financial investments based on primarily on technical analysis. Bill graduated from Princeton University with a BSE in Mechanical and Aerospace Engineering and from MIT with a masters in Mechanical Engineering.

Chris Morace joined Jive Software in October 2007 to lead its Social Business Software product strategy, and oversees product management and product marketing. He brings with him a 15 year track record for building high-growth, high-value businesses in the technology sector. Prior to joining Jive Software, Chris held executive positions at Sindhara, an innovator in next generation digital media; Awaken, a startup focused on enabling the consumer transition to digital audio; Mercury, the global leader in business technology optimization (acquired by Hewlett-Packard); and Kintana, an IT governance software company (acquired by Mercury Interactive). He began his career architecting supply chain solutions and facilitating enterprise change management with Price Waterhouse for companies such as Cisco, Western Digital, and Xerox.

Chris holds a B.S. in Biological Sciences from Stanford University with Honors in Humanities. He currently lives the Bay Area with his wife and children.

Ted is committed to maintaining high customer satisfaction while helping customers align business and Collaboration solutions with their strategic business goals. Ted’s strong technical background spans multiple IBM products allowing him to proactively work across technical teams to build Smart Work solutions. Ted holds two bachelor degrees in Computer Science and Mathematics and a master’s degree in Business Administration. He is an award winning author of two IBM Redbooks, an award winning patent holder, certified in over 20 IBM software products, and author of two white papers and eight articles that have been published in a variety of publications. Ted was the product manager for IBM's Social Software solution in 2007 and later helped build IBM's Social Media adoption services.

Christian and his team lead Microsoft’s marketing and business strategy in the enterprise collaboration, social computing, portal, and content management markets. Christian is the executive sponsor of the influential FastForward blog on Enterprise 2.0 adoption. He frequently speaks with customers, press, analysts, and industry groups on Enterprise 2.0 topics. A 12 year Microsoft veteran, Christian has a wide range of experience as a consultant, developer, and marketer of collaboration and learning solutions. He holds a Bachelor’s degree from Harvard University.

Mike Gotta is a senior technology solution manager at Cisco responsible for Enterprise Social Software. Prior to joining Cisco, Mike held the position of Research VP at Gartner. Prior to Gartner, he was an industry analyst at Burton Group and Meta Group. Mr. Gotta has 30 years of experience in the IT industry and was an industry analyst for 14 years covering the architectural, application, and organizational aspects of collaboration and social computing. While at Burton Group, Mike lead a 2008 groundbreaking field research study on enterprise social networking. He has published hundreds of articles on collaboration and social computing. At Cisco, he maintains an active research agenda on a variety of topics related to social networks. Mike is a recognized subject-matter expert and a frequent speaker at industry events. Mr. Gotta began his career at Aetna. He has a B.A. in economics from Western New England College and is currently pursuing an MA in New Media Studies at The New School.

As vice president of solutions marketing at Aspect, Nancy Dobrozdravic is responsible for driving revenue across Aspect’s contact management and workforce optimization products lines as well as creating new market offerings that fully leverage the combined strength of Aspect technologies and professional services. She plays a key role in analyst relations and in leading product launches, facilitating sales and channel readiness and supporting marketing initiatives to generate demand.

Nancy brings more than 25 years of experience in the software industry to her position at Aspect with significant accomplishments in technology management, research, product innovation, marketing, business development and strategic planning. She has held senior level roles at SPSS (acquired by IBM) and most recently River Glass Inc., a provider of intelligent Web information search, collection and analysis solutions.

Nancy attended Goucher College and graduate school at the University of Chicago.

Laura Bassett is the Director of Marketing for Avaya’s Emerging Products and Technology group. The group delivers innovative business solutions from Avaya Research Labs and Advanced Software Development. In this role Laura oversees the groups go-to-market including business planning and strategy, market awareness, marketing, and sales enablement and engagement for next generation solutions. She has established Avaya’s Market Driven Innovation Model and Early Adopter Program to support the efforts of Avaya to accelerate the commercialization of innovation. Additionally, Laura is a supporting author of Avaya’s Social Media in the Contact Center for Dummies. Laura has over 18 years experience in applications consulting, development and delivery. Prior to her current role, Laura led the Contact Center Solutions team responsible for delivering end to end customer service solutions. She has a BSBA in Computer Science and an Executive MBA from the University of Florida.

Don’s responsibilities include the sales, marketing efforts and partnership development for the Siemens national Contact Center practice. Siemens is one of the leading worldwide providers of Contact center technology and Telephony Applications world wide. He is based out of Reston, Virginia.

Don has held a number of positions in his 30 years with Siemens including engineering, sales, education, development and management. He has been a featured speaker at a number of national events in the Contact Center field including state, federal, and commercial venues. He is a recipient of the Siemens TOP + award for marketing excellence.

Claire Flanagan is CSC’s Director of Enterprise Social Business Collaboration and Communities Strategy. She has over 20 years experience in information design, electronic communications, collaboration applications and knowledge management. She led CSC’s industry award winning social business collaboration implementation currently enjoying a 67,000+ active member rate. She also recently oversaw the implementation of CSC’s public-facing social business platform and is now responsible for overall social business strategy deployment to CSC's eco-system of customers, partners and prospects.

Claire speaks regularly at industry conferences about social business and has received numerous awards along the way such as the Community Adoption Award and The 2.0 Adoption Council’s Internal Evangelist of the Year Award (2009). She is a charter member of The 2.0 Adoption Council, board member for The Community BackChannel #cmtybc, and member of The Community Roundtable. You can learn more about CSC's case study at Claire's blog at http://cflanagan.wordpress.com and follow her on twitter at @cflanagan

Luis Suarez has been working at IBM for 14 years. In that time he's specialised in the fields of Knowledge Management, Collaboration, Community Building and the last 9 years in Social Computing (Enterprise 2.0) and Social Software.

He's currently working in the BlueIQ program (Within the IBM Software group), as a KMer, CommunityBuilder & Social Computing evangelist helping accelerate the adoption rate of social software within IBM and over the last few years he has developed a passion for this next wave of collaboration and knowledge sharing tools, known as social software.

Finally, over three years ago he started an experiment about ditching corporate email in favour of social software to collaborate & share knowledge. Details on his experiment can be found at http://www.elsua.net/tag/a-world-without-email/, through this NY Times article he published recently: http://www.nytimes.com/2008/06/29/jobs/29pre.html or, lately, this Mashable article: http://mashable.com/2010/09/03/world-without-email/

James Latham is the Chief Marketing Officer at Open Text Corporation. At Open Text, James is focused on integration and collaboration between various marketing groups. James has more than two decades of executive leadership and global marketing experience in both start-up and large public software organizations. In his career he has served many roles including leading the Marketing Strategy team at McCann Worldgroup®., and Vice President of Marketing and Marketing Strategy for such companies as IBM® and Lotus Development®. He has lectured at Northeastern University and in global marketing for the Masters in International Management.

Mark is the Product Strategy Director for Oracle’s next generation Enterprise Collaboration and Profile Management applications. He has previously led the development of cutting edge Talent Management software for over 9 years. Mark is also a recognized industry blogger, helping businesses get the most value from their talent.

Daniel is co-founder and co-CEO of Rypple, where he drives marketing, engineering and product development initiatives. Before Rypple, Daniel co-founded Workbrain, a workforce management software company that listed Wal-Mart, Target, Best Buy, Citigroup, and British Airways amongst its more than 250 global clients. Daniel led Workbrain’s sale to Infor for $227m in 2007. Daniel is a regular contributor to Fortune.com and the Huffington Post, and has been widely quoted in the Financial Times, the Economist and Bloomberg Businessweek. He holds a JD/MBA from the University of Toronto and an LLM in Law, Science and Technology from Stanford University. He lives in Toronto with his wife and son.

Zach is the leading expert on Social Intelligence -- using insights generated from online discussion to inform marketing and business strategy. His research focuses on the applications of using social media data for the enterprise, the process of identifying actionable insight from online conversation, and the technology and service vendors that make managing social media data possible. Zach has been with Forrester for three years.

Prior to joining Forrester, Zach ran the social media strategy arm of a UK-based marketing firm, where he developed a social media monitoring tool and delivered strategic social business strategies. His work involved building and advising on corporate blogs, planning social media marketing campaigns, developing corporate social media strategies, and driving social media monitoring and measurement initiatives.

Zach has a B.S. from Union College.

As Jive’s Chief Social Scientist, David Gutelius is responsible for driving the enterprise social graph strategy. He was previously the CEO of Proximal Labs, a startup leveraging 'big data' for enterprise social networks that was acquired by Jive earlier this year. Prior to Proximal Labs, David was the co-founder and CTO at Social Kinetics. He additionally co-founded the Social Computing Group at SRI International's Aritificial Intelligence Center, and he served as the Product Manager on the DARPA CALO project -- the largest machine-learning project ever funded. David's background is in behavioral economics with a focus on social network theory. He was previously a visiting professor at Stanford University, and holds a Masters and PhD in economic history from Johns Hopkins.

Michael Wu is the Principal Scientist of Analytics at Lithium Technologies Inc. Michael received his Ph.D. from U.C. Berkeley’s Biophysics graduate program. Currently, Michael is applying similar data-driven methodologies to investigate and understand the complex dynamics within online communities as well as the greater social web.

Joe Hildebrand, former CTO of Jabber Inc. and now working on future collaboration technologies at Cisco

At Jabber, Joe worked on what became one of the first social communication tools that radically changed how we interact with others. At Cisco, he's working on IM and other social software that's designed to make it easy connect and collaborate with people inside and outside your organization. Joe also helped develop XMPP, an open source technology for IM, presence (e.g. "buddy lists") and other real-time communication.

Diane Nastri is VP of Unified Communications at XConnect, a leader in global IP peering. At XConnect, Diane is responsible for driving sales of XConnect’s federation platform in the enterprise market.

Diane has extensive experience building strategic business and technology alliances for the enterprise with companies such as Avaya, IBM, Bay Networks (acquired by Nortel) and Stratus. She also has experience in IP infrastructure for service providers with Sonus, ADC and Ascend (acquired by Lucent).

Diane’s sales career includes international assignments in Europe and Latin America, and she is fluent in Spanish, French and Italian.

Diane has a MBA in International Business from George Washington University and a
MA and BA in Spanish/Italian from Middlebury College.

Mr. Studt is responsible for all aspects of product strategy, product development, and corporate and product marketing, at IntelePeer, including guiding the creation, rollout and broad market acceptance of the Open Communications Platform. Mr. Studt brings over 15 years of experience in product management, marketing and engineering leadership roles, creating innovative product and service solutions for the telecommunications industry.

Prior to IntelePeer, Mr. Studt served as the Director of Product Management and Marketing at TeleGea, where he was instrumental in creating the industry’s first service delivery platform for hosted VoIP services, establishing a market leadership position, and successful corporate acquisition. Previously, Mr. Studt served as an industry consultant at KPMG (BearingPoint) and American Management Systems (CGI), leading OSS and billing modernization programs at global Tier 1 carriers including BellSouth, Verizon, Swisscom, KPN and TeliaSonera.

Mr. Studt holds a Bachelor of Arts degree from the University of Pennsylvania, and is a frequent industry speaker and commentator on trends such as Voice 2.0 and next-gen communication services.

Brandon Savage is Sr. Product Manager at Box, where he is responsible for front-end feature planning and development, end-user experience, and product usability.

Prior to joining Box, Brandon was the lead front-end product manager at Yahoo! Mail. There, he managed both the Classic and All New Mail products - used by hundreds of millions of users worldwide. At Box, Brandon is working to make collaboration simple and to keep the "sexy" in Box's "Sexy Enterprise" products by building features that end users will love.

Brandon has an MBA in Media, Entertainment and Technology from New York University's Stern School of Business.

Chris Morace joined Jive Software in October 2007 to lead its Social Business Software product strategy, and oversees product management and product marketing. He brings with him a 15 year track record for building high-growth, high-value businesses in the technology sector. Prior to joining Jive Software, Chris held executive positions at Sindhara, an innovator in next generation digital media; Awaken, a startup focused on enabling the consumer transition to digital audio; Mercury, the global leader in business technology optimization (acquired by Hewlett-Packard); and Kintana, an IT governance software company (acquired by Mercury Interactive). He began his career architecting supply chain solutions and facilitating enterprise change management with Price Waterhouse for companies such as Cisco, Western Digital, and Xerox.

Chris holds a B.S. in Biological Sciences from Stanford University with Honors in Humanities. He currently lives the Bay Area with his wife and children.

Ted is committed to maintaining high customer satisfaction while helping customers align business and Collaboration solutions with their strategic business goals. Ted’s strong technical background spans multiple IBM products allowing him to proactively work across technical teams to build Smart Work solutions. Ted holds two bachelor degrees in Computer Science and Mathematics and a master’s degree in Business Administration. He is an award winning author of two IBM Redbooks, an award winning patent holder, certified in over 20 IBM software products, and author of two white papers and eight articles that have been published in a variety of publications. Ted was the product manager for IBM's Social Software solution in 2007 and later helped build IBM's Social Media adoption services.

Christian and his team lead Microsoft’s marketing and business strategy in the enterprise collaboration, social computing, portal, and content management markets. Christian is the executive sponsor of the influential FastForward blog on Enterprise 2.0 adoption. He frequently speaks with customers, press, analysts, and industry groups on Enterprise 2.0 topics. A 12 year Microsoft veteran, Christian has a wide range of experience as a consultant, developer, and marketer of collaboration and learning solutions. He holds a Bachelor’s degree from Harvard University.

Mike Gotta is a senior technology solution manager at Cisco responsible for Enterprise Social Software. Prior to joining Cisco, Mike held the position of Research VP at Gartner. Prior to Gartner, he was an industry analyst at Burton Group and Meta Group. Mr. Gotta has 30 years of experience in the IT industry and was an industry analyst for 14 years covering the architectural, application, and organizational aspects of collaboration and social computing. While at Burton Group, Mike lead a 2008 groundbreaking field research study on enterprise social networking. He has published hundreds of articles on collaboration and social computing. At Cisco, he maintains an active research agenda on a variety of topics related to social networks. Mike is a recognized subject-matter expert and a frequent speaker at industry events. Mr. Gotta began his career at Aetna. He has a B.A. in economics from Western New England College and is currently pursuing an MA in New Media Studies at The New School.

As vice president of solutions marketing at Aspect, Nancy Dobrozdravic is responsible for driving revenue across Aspect’s contact management and workforce optimization products lines as well as creating new market offerings that fully leverage the combined strength of Aspect technologies and professional services. She plays a key role in analyst relations and in leading product launches, facilitating sales and channel readiness and supporting marketing initiatives to generate demand.

Nancy brings more than 25 years of experience in the software industry to her position at Aspect with significant accomplishments in technology management, research, product innovation, marketing, business development and strategic planning. She has held senior level roles at SPSS (acquired by IBM) and most recently River Glass Inc., a provider of intelligent Web information search, collection and analysis solutions.

Nancy attended Goucher College and graduate school at the University of Chicago.

Laura Bassett is the Director of Marketing for Avaya’s Emerging Products and Technology group. The group delivers innovative business solutions from Avaya Research Labs and Advanced Software Development. In this role Laura oversees the groups go-to-market including business planning and strategy, market awareness, marketing, and sales enablement and engagement for next generation solutions. She has established Avaya’s Market Driven Innovation Model and Early Adopter Program to support the efforts of Avaya to accelerate the commercialization of innovation. Additionally, Laura is a supporting author of Avaya’s Social Media in the Contact Center for Dummies. Laura has over 18 years experience in applications consulting, development and delivery. Prior to her current role, Laura led the Contact Center Solutions team responsible for delivering end to end customer service solutions. She has a BSBA in Computer Science and an Executive MBA from the University of Florida.

Don’s responsibilities include the sales, marketing efforts and partnership development for the Siemens national Contact Center practice. Siemens is one of the leading worldwide providers of Contact center technology and Telephony Applications world wide. He is based out of Reston, Virginia.

Don has held a number of positions in his 30 years with Siemens including engineering, sales, education, development and management. He has been a featured speaker at a number of national events in the Contact Center field including state, federal, and commercial venues. He is a recipient of the Siemens TOP + award for marketing excellence.

Harvey has been in the enterprise communication space for over 12 years. Harvey was a key member of the Business services team at Broadcast.com (sold to Yahoo), the first company to deliver streaming media services to enterprises and media companies. Harvey then founded a successful consulting company, Streamline Media, that worked with companies such as UPS, Coca Cola, Wells Fargo, Scripps Networks and Bank of America to create requirement documents and work across technical and business teams to create scaleable, technically advanced global communication services for their enterprises. He joined Kontiki and was a key executive that positioned the company for a sale to Verisign. Currently Harvey leads the business development and strategy for Adobe's Enterprise video and collaboration platform.

Andy Howard has over 18 years of experience in IP Video, Networking, Software, and Internet Security. Andy currently consults with organizations looking to deploy video communications solutions, with a focus on streaming media applications and their integration into Unified Communications.

Previously, Andy was Senior Director of Business Development and Product Strategy at VBrick Systems. In that role, Andy directed VBrick's Business Development, Product Strategy, Partner Marketing, and Go-To-Market efforts. Andy has been at the forefront of the digital video industry since it began, pioneering the development of the industry's first streaming media caching appliance in the late 1990's, while holding Product Management and Marketing positions at CacheFlow (now Blue Coat) and Novell. Andy received a bachelor's degree cum laude from Harvard University and an MBA with Distinction from the Ross School of Business at the University of Michigan.