Conference
Irwin Lazar
Instructor
Irwin Lazar
Vice President and Service Director,
Nemertes

Building a Unified Communications and Collaboration Roadmap

Monday, June 18, 2012 1:00 PM - 4:00 PM

Telework, globalization, and mobility are changing how we define "work" and are tearing down barriers between individuals and companies. Products and services are rapidly entering the workplace. Social business and video bring new ways to interact with co-workers, partners and customers. And new delivery models based on virtualization and "the Cloud" change the way we buy and deploy services. Finally, a successful implementation requires careful analytics to evaluate what is working and what isn't.

Navigating this new reality requires a roadmap that allows you to evaluate competing technologies, pick the best fits for your organization, and address integration, organizational, and management challenges.

During this interactive workshop we'll walk through the components of a successful unified communications and collaboration workshop. Using benchmark data gathered from hundreds of companies we'll show you what works, what doesn't work, and what are the key criteria for evaluating success. We'll discuss how to address organizational and management strategies, how to extend collaboration services to remote and mobile workers, how to cross company boundaries, and how to implement new collaboration methods with respect to budgets and the installed base of platforms.

Who Should Attend: IT managers, telecom directors, collaboration managers, and anyone else responsible for integrating real and non-real time collaboration services.

Attendee Gain/Takeaway: A solid understanding of key trends in unified communications and collaboration technologies, how to evaluate competing and complimentary services, how to evaluate service delivery models, how to extend services out to mobile workers, and how to develop a roadmap that ensures success.

Agenda:

  • Defining the key components of a UC&C architecture
  • Key trends shaping collaboration demand (end-user and vendor)
  • How to evaluate solutions and deployment models
  • How to build the right organization
  • How to build a business case for UC&C
  • Key "gotchas" to avoid
  • Characteristics of a successful deployment
  • Sample go-forward road-maps and strategies