Social, economic, environmental, and technological forces continuously transform the relationship between organizations and employees. The traditional "workplace" is disappearing, courtesy of globalization, communications, the consumerization of IT, and recent market upheavals. In its place is a "workspace" that is more social, more virtual and more mobile. This new workspace is also more transitory, as employees skeptical of lifetime employment find themselves increasingly joined by contingent staff and outsourcing partners. Given the ascent of a new generation of workers raised in this connected, global reality, we can no longer rely on old assumptions about how work best gets done. Such transformational trends create a world where relationships are managed not by sight, but by trust and commitment. To survive, organizations must be more agile than ever before.
Improvements gained through process automation or information management will be insufficient. In this new workspace, the type of agility necessary to achieve breakthrough levels of innovation and growth will rely on people and the ability of the organization to leverage the network of relationships that inter-connect them. To achieve their most valued goals and objectives, leadership teams must develop collaborative operating models responsive to market and stakeholder needs – including those of its "employees".
This workshop will help attendees understand the emerging workspace issues they face by engaging new perspectives offered by provocative thought leaders, and by using scenario planning as a tool to ponder the implications of those issues via the lens of different social, economic, environmental and technological possibilities.
Course Outline
1:15
Welcome & Introduction
Mike Gotta
Key Challenges: A new normal, a transformed "Hire-to-Retire" lifecycle, a re-defined employer/employee relationship, the need for talent, learning, and employee engagement...
1:25
Organization Next: Navigating Uncertainty
Daniel Rasmus
Why scenario planning, "Big Picture" is full of multiple pathways, how do we respond, what scenarios influence Organization Next, what tools & methods can help me handle uncertainty...
1:35
Scenario Exercises
Daniel Rasmus
2:35
Organization Next: Catalyzing Transformation
Sara Roberts
At some point, I need to address governance, culture, and other aspects of transformation – how does change management help make it possible to adapt people, processes, and technology – what programs and frameworks are needed
2:45
Change Management Exercises
Sara Roberts
4:00
Organization Next: Making It Real
Practitioner Panel
Sounds nice but how does it really play out in the enterprise – what works, what does not – what are the lessons learned from the day and what is happening in "the real world" – practitioners will share their experiences and stories
Learning Outcome
At this end of this facilitated workshop, attendees will be empowered with new tools and insights that will enable them to better identify uncertainties related to organizational structures and relationships, and learn from their peers how to better navigate the mutual change they face. The experience will include a set of scenarios that the attendees can use to challenge their own assumptions and avoid surprise about the future.
Who Should Attend
Internal Communications Professionals
IT Managers
Human Resources Professionals
Chief Learning Officers
Knowledge Management strategists
Enterprise 2.0 and social business strategists
HR Executives
Directors of HR systems
HR Directors and Managers
HR analysts and planners
Business line managers and supervisors
Strategic planners
For detailed speaker and panelist information, please go to the Speaker List
Moderator: Mike Gotta
Senior Technical Solution Manager for Enterprise Social Software
Cisco
Mike Gotta is a senior technology solution manager at Cisco responsible for Enterprise Social Software. Prior to joining Cisco, Mike held the position of Research VP at Gartner. Prior to Gartner, he was an industry analyst at Burton Group and Meta Group. Mr. Gotta has 30 years of experience in the IT industry and was an industry analyst for 14 years covering the architectural, application, and organizational aspects of collaboration and social computing. While at Burton Group, Mike lead a 2008 groundbreaking field research study on enterprise social networking. He has published hundreds of articles on collaboration and social computing. At Cisco, he maintains an active research agenda on a variety of topics related to social networks. Mike is a recognized subject-matter expert and a frequent speaker at industry events. Mr. Gotta began his career at Aetna. He has a B.A. in economics from Western New England College and is currently pursuing an MA in New Media Studies at The New School.
Instructor: Sara Roberts
President and CEO
Roberts Golden Consulting, Inc.
Sara Roberts is President & CEO of Roberts Golden and a recognized thought leader in the Enterprise 2.0 space. She and her team have lead large-scale change management, employee engagement, culture transformation and innovation efforts for Fortune 500 companies including AAA, Alcatel-Lucent, Cisco Systems, FedEx, Hilton Hotels Corporation, Safeway, Sprint and Virgin Media and consults and presents workshops on collaboration in the workplace. Prior to founding Roberts Golden, she held senior consulting positions within companies including Sprint, Andersen Consulting (now Accenture) and Ketchum.
Sara is the co-author of the best-selling book, Light Their Fire: Using Internal Marketing to Ignite Employee Performance and Wow Your Customers (Kaplan 2005), is a frequent keynote speaker and workshop presenter at leading industry events including Gartner, The Conference Board and Enterprise 2.0 on the topics of change management, innovation and enterprise social networking and has been quoted in numerous publications including BusinessWeek, Inc. and Forbes. She received her M.S. in Instructional Technology from the University of Nebraska.
Instructor: Daniel W. Rasmus
Principal & Author, Management by Design
Daniel W. Rasmus, the author of Listening to the Future, is a strategist who helps clients put their future in context. Rasmus uses scenarios to analyze trends in society, technology, economics, the environment, and politics in order to discover implications used to develop and refine products, services and experiences. Prior to starting his own consulting practice, Rasmus was the Director of Business Insights at Microsoft Corporation, where he helped the company envision how people will work in the future. Rasmus coordinated the Microsoft®Office Information Worker Board of the Future, an advisory panel composed of college-aged students who share ideas on how to better serve the Millennial Generation as they join the workforce. Rasmus also managed the Center for Information Work, an immersive experience that helped Microsoft's customers experience the future of work first hand.
Before joining Microsoft, Rasmus was an analyst with the Giga Information Group, and later Forrester Research Inc. He is the author of over 200 trade journal articles and four books. His latest book, Management by Design, will be published in 2010 by Wiley.
Rasmus attended the University of California at Santa Cruz and received a certificate in intelligent systems engineering from the University of California at Irvine. He is currently the Visiting Liberal Arts Fellow at Bellevue College in Bellevue, WA.
Panelist: Felicia Brych
Senior Manager, Integrated Communications and Marketing
Cisco Systems
Felicia Brych has been with Cisco since 1999 and has held a variety of positions in the Information Technology and Corporate Communications departments. As part of IT, she managed the architecture, development and operation of several global IT services including remote access, voice/web/video conferencing, desktop video, instant messaging and several voice services. In Corporate Communications, she worked closely with numerous Engineering organizations to define requirements, promote adoption, and facilitate integration of various collaboration products. She currently manages an international consortium focused on collaboration and Web2.0. Felicia holds a BComm (MIS) from Memorial University of Newfoundland, and a Masters in Project Management from the University of Quebec.
Panelist: Lisa Bonner
Assistant Vice President, Contemporary Work Practices
The Hartford
Lisa Bonner is the Assistant Vice-President of Contemporary Work Practices. She is responsible for establishing policies and practices to further establish and promote The Hartford as a contemporary, competitive employer of choice. Lisa’s initiatives include expanding Flexible Work/Remote Work Arrangements and acting as an HR advocate for social media/collaboration tools by promoting understanding and piloting/modeling their application. Furthermore, Lisa actively partners with the Employee Resource Groups to attract and cultivate diverse talent, expand market share and tap into emerging markets.
Lisa joined The Hartford in 2005 with a leading role in ClaimNet, spearheading cost containment initiatives within P&C Claims Legal. Between 2006-2008, she led Corporate Support Services and then Workplace Operations in The Hartford’s Corporate Real Estate organization, with accountability of enterprise facilities management, capital projects, mail operations, food service, furniture acquisition, and move management. Lisa transitioned to Human Resources at the end of 2008 to lead Contemporary Work Practices.
Panelist: Casey Burns
Special Advisor to the Administrator
U.S. General Services Administration
Casey Burns serves as Special Advisor to Administrator Martha Johnson of the U.S. General Services Administration (GSA). Casey advises GSA leadership on the use of innovative technologies and practices as a lever to improve productivity, performance, and engagement across the organization. He currently leads the design and implementation of GSA’s enterprise digital strategy and collaboration initiatives, which focus on making work more efficient, more effective, and more enjoyable.
Casey brings a unique perspective from before joining GSA, where he led strategy and risk management consulting projects for the Federal, state, and local governments. He specialized in translating quantitative risk management principles and assessments into tangible, actionable strategies and lessons. He earned his Master of Arts in War Studies from King’s College in London, and his Bachelor of Arts in Political Science from the New College of Florida.
Panelist: Stew Sutton
Principal Scientist, Knowledge Management
The Aerospace Corporation
Stew leads the Knowledge Management initiatives for The Aerospace Corporation; a 4000 employee Federally Funded Research and Development Center headquartered in Los Angeles, CA. He has initiated multiple strategic initiatives addressing workforce collaboration and knowledge stewardship as well as ongoing technology innovation with current focus on mobile (tablet) computing and collaboration.
Stew initiated corporate blogs, wikis (a corppedia and early stage social platforms in 2005 before the buzz. Today that mix of information technology is morphing again as the emphasis on social computing intersects with increasingly demanding enterprise security requirements and ongoing concerns surrounding attention management within the enterprise.
Stew has worked for The Aerospace Corporation for more than 20 years and with prior affiliations with Ford Aerospace, SAIC, Cap Gemini Ernst & Young, and a number of dot-com startups, he has a total of 30 years experience in product development, project management, and consulting of modern information technology solutions. He also maintains an active research position at the University of California Irvine’s Bren School of Information and Computer Science. Stew has a B.S. in Electro-Optical Sciences and a M.S. in Computer Systems Engineering from The University of Houston.
Panelist: Sandee Weiner
Vice President, Enterprise Social Collaboration / Technology Adoption
Bank of America
With a unique background in areas such as design, communications and adoption, Sandee credits her ability to think creatively while having a deep understanding of technology to her parents - an artist and engineer. She believes this has allowed her left-brain and right-brain skills to truly converge, bringing a bit of warmth to her work while implementing innovative social solutions. Sandee joined Bank of America 6 years ago and is currently focused on promoting the benefits and rewards of employee-facing enterprise social collaboration, while reducing risk to the organization. Sandee has a BA in Art and Education from the College of St. Elizabeth, and has also studied at Duke University (Fuqua School of Business), as part of the “Connecting Disciplines” program.
Prior to joining the Bank, Sandee worked for Kraft Foods, Nabisco and Coca-Cola - bringing her passion for business productivity and organizational change to many large messaging, communication and collaboration efforts, enabling a more “connected enterprise”.
