People, Culture and Internal Communications (HR)
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Enterprise Social Networking:
People Productivity in a Web 2.0 World
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The individuals who comprise a modern business are the hearts and souls that define its unique personality and culture. Yet all too often 'Human Resources (HR)' is thought of merely in terms of departmental, bureaucratic people processing.
Recruiting, compensation and payroll, benefits, incentives/governance and training/learning/communication are the lifeblood of managing the people in a modern company, whatever its scale. The challenges of invoking and then harnessing the power of improved participant interactivity and cross pollination is a key differentiator to competitive performance and speed to market.
The People, Culture and Internal Communications track will follow the job lifecycle of the individual in an organization, from their recruitment, onboarding and inclusion, through to their exit, taking note of their personal, social and societal needs. We will focus on this path from four principle angles: leadership, management, community and provisioning vendor perspectives.
| Wednesday, June 22 | |
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The promise of Enterprise 2.0 agility quickly comes up against the realities of Governance, Regulation and Compliance in many organizations. Understanding how to walk this fine line is vital for today’s business leader. Join this session for an executive-level view on ways to satisfy the regulatory & compliance gods while leading incentives and governance in your business. Moderator - Oliver Marks, Founding Partner, Sovos Group Oliver Marks brings seasoned consulting guidance to companies on the effective planning of collaboration strategy, tactics, technology decisions, change management and roll out. With extensive senior management practical experience in international enterprise collaboration, Oliver previously managed the Sony WorldWide collaboration extranet, and has worked with the American Management Association, Sun, Docent/SumTotal Systems, Harvard Business School and McKinsey & Company on major initiatives around knowledge transfer and change management. Oliver has worked on Asian, European and American global enterprise collaboration initiatives and writes the ZDNet 'Collaboration 2.0' blog. Contact Oliver on Twitter @olivermarks or by email here Panelist - Dr. Steve Elmore, Business Architect, Collaboration, Appirio Dr. Steve Elmore is Business Architect for Collaboration at Appirio and develops organizational blueprints for the launch of collaborative initiatives. At Cisco and Moxie Software he led and evangelized the development of collaborative change initiatives and new technologies. Steve serves on the faculties of University of Phoenix and Grand Canyon University and sits on the board of the Central Texas SPCA. In addition to a Doctor of Business Administration, Steve holds an MBA in Global Management and a BS in Business Management. Steve has been published in the Journal of Leadership Studies, co-authored with best-selling business writer Don Tapscott, and is a regular conference speaker. Steve is a decorated US Air Force veteran and served in Desert Storm, and has broad Fortune 500 experience. Panelist - Megan Murray, Director of Collaboration Strategy, Moxie Software Megan Murray is a pioneering Enterprise 2.0 practitioner. She joined Moxie Software as Director of Collaboration Strategy after more than a decade with Booz Allen Hamilton where she focused on emerging technologies, collaborative strategies and Enterprise 2.0. Megan served as Community Manager and Project Coordinator for Booz Allen’s award winning Hello.bah.com. She brings extensive experience in collaboration strategy, community management, and enterprise social governance. She sits on the Advisory Board of the Community BackChannel, is a member of The Community Roundtable, was a charter member of the 2.0 Adoption Council (now the Social Business Council), and speaks frequently on Enterprise Adoption, Community Management, Governance and Education. Panelist - Ingrid Stabb, HarperCollins Author on Personality Types and Director, Marketing Programs, Saba Ingrid Stabb, co-author of “The Career Within You,” is the leading expert on the application of the Enneagram personality strengths-typing system to talent management and career development. The Japanese and Korean versions of her book come out in August 2011. Ingrid holds an MBA from Yale and a BA from Columbia. Her management career includes being named among the Top 100 Most Desired Mentors for Gen Y in 2011, serving on the founding management team of Score Learning Corporation and winning the E*TRADE President’s Award for product development. Ingrid is Director of Collaboration Marketing Programs at Saba. | |
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As the groundswell matures, enterprises face a complex set of social initiatives. We’ll explore the question of leadership and management in a social business by addressing these questions: Who leads the social business strategy formulation? Who leads social business day-to-day? Where in the organization is the social business competency center? What are strengths & risks when IT/HR/Mkt/Communications runs the show? And what does a social business strategy look like in a large corporation? Speaker - Keri Pearlson, Managing Partner, KP Partners Dr. Keri E. Pearlson is an expert in the area of managing and using information. She has worked with CIOs and executives from some of the largest corporations in the world. She has expertise in helping executives create strategies to become Web 2.0-enabled enterprises, designing and delivering executive leadership programs, and managing multi-client programs on issues of interest to senior executives of information systems. She specializes in helping IT executives prepare to participate in the strategy formulation processes with their executive peers, specifically around building social business strategy. She's a skilled relationship manager, an accomplished meeting facilitator, an often-sought-after information resource, and a proven leader. She's the Founding Partner and President of KP Partners, a CIO advisory services firm. Speaker - Jamie Pappas, VP, Social Media, AMP Agency Jamie is Vice President of Social Media at AMP Agency, the leader in inspiring brands with integrated digital and experiential marketing, where she leads the development and execution of strategic social media solutions for clients across a range of digital and social channels. She is a founding member of the 2.0 Adoption Council and serves on the Board of Directors for the Social Media Club, Boston Chapter. She is also a member of the Community Roundtable, Women in Technology International , Forte Foundation, American Marketing Association/Boston Chapter, and the National Association of Professional Women. You can connect with her online at her blog, Social Media Musings, or via Twitter @JamiePappas. Panelist - Claire Flanagan, Director, KM and Enterprise Social Business Collaboration Strategy, CSC Claire Flanagan is CSC’s Director of Enterprise Social Business Collaboration and Communities Strategy. She has over 20 years experience in information design, electronic communications, collaboration applications and knowledge management. She led CSC’s industry award winning social business collaboration implementation currently enjoying a 67,000+ active member rate. She also recently oversaw the implementation of CSC’s public-facing social business platform and is now responsible for overall social business strategy deployment to CSC's eco-system of customers, partners and prospects. Claire speaks regularly at industry conferences about social business and has received numerous awards along the way such as the Community Adoption Award and The 2.0 Adoption Council’s Internal Evangelist of the Year Award (2009). She is a charter member of The 2.0 Adoption Council, board member for The Community BackChannel #cmtybc, and member of The Community Roundtable. You can learn more about CSC's case study at Claire's blog at http://cflanagan.wordpress.com and follow her on twitter at @cflanagan Panelist - Luis Suarez, KMer, Community Builder and Social Computing Evangelist, IBM Luis Suarez has been working at IBM for 14 years. In that time he's specialised in the fields of Knowledge Management, Collaboration, Community Building and the last 9 years in Social Computing (Enterprise 2.0) and Social Software. He's currently working in the BlueIQ program (Within the IBM Software group), as a KMer, CommunityBuilder & Social Computing evangelist helping accelerate the adoption rate of social software within IBM and over the last few years he has developed a passion for this next wave of collaboration and knowledge sharing tools, known as social software. Finally, over three years ago he started an experiment about ditching corporate email in favour of social software to collaborate & share knowledge. Details on his experiment can be found at http://www.elsua.net/tag/a-world-without-email/, through this NY Times article he published recently: http://www.nytimes.com/2008/06/29/jobs/29pre.html or, lately, this Mashable article: http://mashable.com/2010/09/03/world-without-email/ | |
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Hear perspectives on Enterprise 2.0 product evolutions in record systems and human resources functions. Moderator - Oliver Marks, Founding Partner, Sovos Group Oliver Marks brings seasoned consulting guidance to companies on the effective planning of collaboration strategy, tactics, technology decisions, change management and roll out. With extensive senior management practical experience in international enterprise collaboration, Oliver previously managed the Sony WorldWide collaboration extranet, and has worked with the American Management Association, Sun, Docent/SumTotal Systems, Harvard Business School and McKinsey & Company on major initiatives around knowledge transfer and change management. Oliver has worked on Asian, European and American global enterprise collaboration initiatives and writes the ZDNet 'Collaboration 2.0' blog. Contact Oliver on Twitter @olivermarks or by email here Panelist - James Latham, CMO, OpenText Corporation James Latham is the Chief Marketing Officer at Open Text Corporation. At Open Text, James is focused on integration and collaboration between various marketing groups. James has more than two decades of executive leadership and global marketing experience in both start-up and large public software organizations. In his career he has served many roles including leading the Marketing Strategy team at McCann Worldgroup®., and Vice President of Marketing and Marketing Strategy for such companies as IBM® and Lotus Development®. He has lectured at Northeastern University and in global marketing for the Masters in International Management. Panelist - Mark Bennett, Director, HCM Development, Oracle Mark is the Product Strategy Director for Oracle’s next generation Enterprise Collaboration and Profile Management applications. He has previously led the development of cutting edge Talent Management software for over 9 years. Mark is also a recognized industry blogger, helping businesses get the most value from their talent. Panelist - Daniel Debow, Co-CEO, Rypple.com Daniel is co-founder and co-CEO of Rypple, where he drives marketing, engineering and product development initiatives. Before Rypple, Daniel co-founded Workbrain, a workforce management software company that listed Wal-Mart, Target, Best Buy, Citigroup, and British Airways amongst its more than 250 global clients. Daniel led Workbrain’s sale to Infor for $227m in 2007. Daniel is a regular contributor to Fortune.com and the Huffington Post, and has been widely quoted in the Financial Times, the Economist and Bloomberg Businessweek. He holds a JD/MBA from the University of Toronto and an LLM in Law, Science and Technology from Stanford University. He lives in Toronto with his wife and son. | |
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Curious to hear what other companies envision for E2.0 in the future? In the last five years smartphones, social media, and technology have transformed the enterprise. Imagine what could happen in the next five years. This session will provide a view into a day in the life of a financial associate in 2016, in a world where he or she is no longer tethered to a desk, and able to securely leverage E2.0 technologies any place, any time. This session will describe Vanguard’s five year vision for E2.0, including the technologies we plan to implement to help manage challenges with people, process, and technology. Speaker - Eric Ziegler, E2.0 Program Manager, Vanguard Eric Ziegler is a Manager in Vanguard’s Information Technology Division. He currently leads the Enterprise 2.0 program at Vanguard, implementing E2.0 solutions supporting collaboration, mobility, and rich communications. His prior Vanguard experience involves leading the development of Vanguard’s intranet portal and as a senior systems architect.. Speaker - Abha Kumar, Principal, Information Technology, Vanguard Abha Kumar is a Principal in Vanguard's IT division, responsible for the leadership, vision and operational support of the global strategic portfolios of corporate systems, global business systems and the Enterprise 2.0 agenda at Vanguard. Prior to joining Vanguard, Ms. Kumar was VP, Divisional Information Office, at Dow Jones where she was responsible for corporate systems, enterprise portals, business intelligence and offshore services. Prior to that, she was a Group Director at The New York Times Company. Learn how to shape the culture and people of a company from recruitment to succession. Moderator - Oliver Marks, Founding Partner, Sovos Group Oliver Marks brings seasoned consulting guidance to companies on the effective planning of collaboration strategy, tactics, technology decisions, change management and roll out. With extensive senior management practical experience in international enterprise collaboration, Oliver previously managed the Sony WorldWide collaboration extranet, and has worked with the American Management Association, Sun, Docent/SumTotal Systems, Harvard Business School and McKinsey & Company on major initiatives around knowledge transfer and change management. Oliver has worked on Asian, European and American global enterprise collaboration initiatives and writes the ZDNet 'Collaboration 2.0' blog. Contact Oliver on Twitter @olivermarks or by email here Panelist - Beth Rivera, Senior Vice President Human Resources, UBM TechWeb Panelist - Mary Woolf, Director, Learning Technologies, Yum! Brands Panelist - Andy Porter, Vice President, Human Resources & Organizational Development, Merrimack Pharmaceuticals Panelist - Marga Biller, Project Manager, Learning Innovations Laboratory at The Harvard Graduate School of Education After working in both large organizations and start up companies for the past 15 years, Marga decided to become an independent consultant so that she could focus on doing the work that is both interesting and impactful. That work includes developing learning strategies that help organizations align their development initiatives with their business challenges. Of particular interest to Marga are the traits that encourage individuals and organizations to remain agile, innovative and resilient especially at times of change. Some of the puzzles that she has been exploring at include what enables individuals to be open to experiences, learn from them, transform their perspectives and develop new skills. Since a large portion of her work has been with international firms, she has been able to gain an appreciation and understanding of the importance of tapping into and connecting with culturally diverse knowledge flows. Marga grew up in El Salvador and received her EdM from Harvard University and a BA from Tufts University. | |
| Thursday, June 23 | |
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Business leaders seek best work from their people. But traditional processes and technology intended to drive a high performance culture are largely counterproductive. Meanwhile, the pace and complexity of work, along with the pressures to increase people performance are rising rapidly. How are performance management systems changing to accommodate this gap? What's still missing? What else should be considered in getting best work? Based on interviews and briefings from her current research reports, Amy Wilson will share a synthesized view of the emerging world of social performance and work. Speaker - Amy Wilson, Constellation Research Group, VP & Principal Analyst Amy Wilson is a software industry visionary with over 15 years of experience focused on the intersection of people, business, and technology. Amy is currently VP & Principal Analyst at Constellation Research Group and she is founder of Wilson Insight, an independent research and advisory firm. Prior to joining the Constellation team, Amy drove the product strategy for Oracle’s next generation Strategic HCM Fusion applications. Amy has a broad view of enterprise business needs due to her multi-disciplinary background that includes human resource management, financial management, and project management as well as her varied experience in product strategy, implementation consulting, and product development. Amy is especially skilled at identifying high impact technology investments based on drawing out clients' strategic business goals, crafting a vision for clients to follow, and providing pragmatic advice to make it a reality. Amy's a Cornell University graduate with a B.S. in Economics and concentrations in Mathematics, Computer Science, and Psychology. | |
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Congratulations - you are a new community manager! But what does that mean? Where do you start? What are the fundamentals for success? Bring your questions to this fast-paced, interactive session. Hear first-hand stories about the thrill of victory and how to avoid the agony of defeat. Attendees will learn about important drivers for community success including:
Speaker - Trisha Liu, Enterprise Community Manager, ArcSight, an HP company Trisha Liu's passion is building thriving communities, and sharing what works and what doesn't with people like her. She is the Enterprise Community Manager at ArcSight, an HP company, responsible for the overall health, growth and maintenance of Protect 724, the ArcSight customer community, and iROCK, the ArcSight employee community. A typical day for Trisha includes setting and advising on community strategy; driving adoption and engagement campaigns; training end users; mentoring community managers; managing content; executing on system settings and site design. Trisha earned her BA in Sociology from Stanford University. | |

Workshops
Get in-depth education in full day workshops on Monday before the conference. Full Event or Workshop pass is required to attend the Workshops.
| Monday, June 20 | |
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This series of sessions and associated discussions is tightly focused on defining and selling business value and use case inside your business. The program offers an abundance of high level debate and information about adoption issues and maturation timelines of enterprise 2.0 technologies. For detailed information on this workshop, click here. Instructor - Sameer Patel, Partner, Sovos Group and blogger, PretzelLogic.org Sameer is a partner at the Sovos Group. Sameer has more than a decade of experience leading initiatives for large organizations helping them define and execute sustainable programs that drive lead generation, business partner network optimization, sales and marketing operational effectiveness, innovation, customer acquisition and employee productivity via communication and collaboration constructs. Previously, Sameer was a Director at SpanStrategies and Liquid Thinking and led the Practice Lead, West Coast Tech Strategy Consulting Group atmarchFIRST/ USweb/ Mitchell Madison Group. Organizations that he has had the privilege to work on strategic global initiatives with include Ingres, Sun Microsystems, KPMG, McKesson HBOC, WR WrigleyCo., The Sabre Group, Grupo Televisa (Mx), and Cardinal Health. Sameer is an advisory Board Member and Co-Chair: E2.0 Strategy and Planning Track at Enterprise 2.0 Conference. He also serves as an advisor to te Open Source Digital Voting Foundation (OSDV). Sameer blogs at Pretzel Logic. Instructor - Oliver Marks, Founding Partner, Sovos Group Oliver Marks brings seasoned consulting guidance to companies on the effective planning of collaboration strategy, tactics, technology decisions, change management and roll out. With extensive senior management practical experience in international enterprise collaboration, Oliver previously managed the Sony WorldWide collaboration extranet, and has worked with the American Management Association, Sun, Docent/SumTotal Systems, Harvard Business School and McKinsey & Company on major initiatives around knowledge transfer and change management. Oliver has worked on Asian, European and American global enterprise collaboration initiatives and writes the ZDNet 'Collaboration 2.0' blog. Contact Oliver on Twitter @olivermarks or by email here Panelist - Maksim Ovsyannikov, VP, Product Management, Rypple Maksim is widely recognized as a thought leader and as an innovative strategist in the area of Human Capital Management. He is a frequent speaker and has published numerous articles related to next generation thinking in the areas of People Management, Human Capital Management, Social Networking and Collaboration. Maksim holds a Bachelors Degree in Economics from Stanford University, a Master's of Science Degree in Engineering Management from Santa Clara University and an MBA from the Leavy School of Business at Santa Clara University. As an innovative product evangelist in the software industry, Maksim has a passion for making social software business relevant, and an aspiration for beautifully simple SaaS products. Maksim is currently the VP of Product Management at Rypple, social performance management platform built for the way we work today. His past roles included product management and product strategy positions at Zendesk, IBM, ADP and Saba. Panelist - David Garlough, Regional Sales Manager, Moxie Software Panelist - Rich Hawks, Enterprise Sales, NewsGator | |
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Social, economic, environmental, and technological forces continuously transform the relationship between organizations and employees. The traditional “workplace” is disappearing, courtesy of globalization, communications, the consumerization of IT, and recent market upheavals. In its place is a “workspace” that is more social, more virtual and more mobile. This new workspace is also more transitory, as employees skeptical of lifetime employment find themselves increasingly joined by contingent staff and outsourcing partners. Given the ascent of a new generation of workers raised in this connected, global reality, we can no longer rely on old assumptions about how work best gets done. Such transformational trends create a world where relationships are managed not by sight, but by trust and commitment. To survive, organizations must be more agile than ever before. For detailed information on this workshop, click here. Instructor - Daniel Rasmus, Principal, Daniel W. Rasmus & Author, Management by Design Daniel W. Rasmus, the author of Listening to the Future, is a strategist who helps clients put their future in context. Rasmus uses scenarios to analyze trends in society, technology, economics, the environment, and politics in order to discover implications used to develop and refine products, services and experiences. Prior to starting his own consulting practice, Rasmus was the Director of Business Insights at Microsoft Corporation, where he helped the company envision how people will work in the future. Rasmus coordinated the Microsoft® Office Information Worker Board of the Future, an advisory panel composed of college-aged students who share ideas on how to better serve the Millennial Generation as they join the workforce. Rasmus also managed the Center for Information Work, an immersive experience that helped Microsoft's customers experience the future of work first hand. Instructor - Sara Roberts, President/CEO, Roberts Golden Consulting, Inc. Sara Roberts is President & CEO of Roberts Golden and a recognized thought leader in the Enterprise 2.0 space. She and her team have lead large-scale change management, employee engagement, culture transformation and innovation efforts for Fortune 500 companies including AAA, Alcatel-Lucent, Cisco Systems, FedEx, Hilton Hotels Corporation, Safeway, Sprint and Virgin Media and consults and presents workshops on collaboration in the workplace. Prior to founding Roberts Golden, she held senior consulting positions within companies including Sprint, Andersen Consulting (now Accenture) and Ketchum. Moderator - Mike Gotta, Senior Technical Solution Marketing Manager for Enterprise Social Software, Cisco Mike Gotta is a senior technology solution manager at Cisco responsible for Enterprise Social Software. Prior to joining Cisco, Mike held the position of Research VP at Gartner. Prior to Gartner, he was an industry analyst at Burton Group and Meta Group. Mr. Gotta has 30 years of experience in the IT industry and was an industry analyst for 14 years covering the architectural, application, and organizational aspects of collaboration and social computing. While at Burton Group, Mike lead a 2008 groundbreaking field research study on enterprise social networking. He has published hundreds of articles on collaboration and social computing. At Cisco, he maintains an active research agenda on a variety of topics related to social networks. Mike is a recognized subject-matter expert and a frequent speaker at industry events. Mr. Gotta began his career at Aetna. He has a B.A. in economics from Western New England College and is currently pursuing an MA in New Media Studies at The New School. Panelist - Lisa Bonner, Assistant Vice President, Contemporary Work Practices, The Hartford Lisa Bonner is the Assistant Vice-President of Contemporary Work Practices. She is responsible for establishing policies and practices to further establish and promote The Hartford as a contemporary, competitive employer of choice. Lisa’s initiatives include expanding Flexible Work/Remote Work Arrangements and acting as an HR advocate for social media/collaboration tools by promoting understanding and piloting/modeling their application. Furthermore, Lisa actively partners with the Employee Resource Groups to attract and cultivate diverse talent, expand market share and tap into emerging markets. Lisa joined The Hartford in 2005 with a leading role in ClaimNet, spearheading cost containment initiatives within P&C Claims Legal. Between 2006-2008, she led Corporate Support Services and then Workplace Operations in The Hartford’s Corporate Real Estate organization, with accountability of enterprise facilities management, capital projects, mail operations, food service, furniture acquisition, and move management. Lisa transitioned to Human Resources at the end of 2008 to lead Contemporary Work Practices. Prior to joining The Hartford, Lisa served as chief operating officer of Stanpak Systems, an established niche software company. There she directed overall operations, including strategic planning; sales and marketing; customer service; quality; process improvement; and the company’s P&L. With over 20 years of business experience, Lisa is a seasoned professional who has had diverse experiences, including directing a physician hospital organization, and leading sales and marketing in health care and biotech environments. She has been recognized for her skills in effective relationship building, multi-generations in the workplace, social media/collaboration tools, remote work and leadership. Lisa holds a Bachelors of Arts from Wellesley College in molecular biology. Lisa ‘models the way’ for work life balance as she is also the proud mother of very active, 13 year-old twin boys. Panelist - Casey Burns, Special Advisor to the Administrator, U.S. General Services Administration Casey Burns serves as Special Advisor to Administrator Martha Johnson of the U.S. General Services Administration (GSA). Casey advises GSA leadership on the use of innovative technologies and practices as a lever to improve productivity, performance, and engagement across the organization. He currently leads the design and implementation of GSA’s enterprise digital strategy and collaboration initiatives, which focus on making work more efficient, more effective, and more enjoyable. Panelist - Sandee Weiner, Vice President, Enterprise Social Collaboration / Technology Adoption, Bank of America With a unique background in areas such as design, communications and adoption, Sandee credits her ability to think creatively while having a deep understanding of technology to her parents - an artist and engineer. She believes this has allowed her left-brain and right-brain skills to truly converge, bringing a bit of warmth to her work while implementing innovative social solutions. Sandee joined Bank of America 6 years ago and is currently focused on promoting the benefits and rewards of employee-facing enterprise social collaboration, while reducing risk to the organization. Sandee has a BA in Art and Education from the College of St. Elizabeth, and has also studied at Duke University (Fuqua School of Business), as part of the “Connecting Disciplines” program. Panelist - Stew Sutton, Principal Scientist, Knowledge Management, The Aerospace Corporation Stew leads the Knowledge Management initiatives for The Aerospace Corporation; a 4000 employee Federally Funded Research and Development Center headquartered in Los Angeles, CA. He has initiated multiple strategic initiatives addressing workforce collaboration and knowledge stewardship as well as ongoing technology innovation with current focus on mobile (tablet) computing and collaboration. Panelist - Felicia Brych Dalke, Senior Manager, Integrated Communications and Marketing, Cisco Systems Felicia has over 10 years as a collaboration and social media specialist at Cisco, leading numerous strategy and deployment efforts within IT and Corporate Communications. She is currently managing a program to define the future of business by creating a dynamic networked organization, realized through activities focused on process, culture and technology change. She created a Collaboration Consortium of international organizations in 2008 that discusses learnings, best practices and the benefits of collaboration and Web2.0. Felicia co-authored the report “Making Collaboration a Reality” published by the Collaboration Consortium in February 2010, which describes how members used a collaboration framework to develop collaboration strategies and capture business value. She also co-authored the book “The Power of IP Video” published by Cisco Press in December 2008, which describes transformational opportunities available through the application of video. She holds a BComm (MIS) from Memorial University of Newfoundland, and a Masters in Project Management from the University of Quebec. | |







