Workshops
Attend Workshops to dive deep into key topics—including customer engagement, innovation management, and the latest collaboration tools and platforms. BEST VALUE- Register for a Full Event Pass to attend the Conference plus your choice of Workshops.
Jump To Start Time: Monday, June 18, 8:30 AM - 5:15 PM | Monday, June 18, 1:00 PM - 4:00 PM
Monday, June 18, 2012, 9:00 AM - 4:00 PM
Community Management Fundamentals and Advanced Engagement
Room 302
Join us for this full-day interactive workshop and walk away armed with a toolkit of practical advice to use in every day community management, as well as advanced tips and tricks for keeping a well-established community interested and engaged. The first half of the day will focus on community management fundamentals for those practitioners starting out in community management. The second half of the day will focus on more advanced community management tactics and engagement strategies for keeping an already established community moving forward. You can also opt to attend just the morning or the afternoon session, if that best meets your needs.
How Do You Measure That? Social Analytics Explained
Room 302
Social analytics enables you to describe how your organization is gaining value from social business. Since there are many kinds of metrics (e.g., activity, relationships, influence, attitudes, etc.) and as many ways to apply them, it raises numerous questions: What is behind each of these? When should you apply them and why? How do you use them to describe business value?
Monday, June 18, 2012, 1:00 PM - 4:00 PM
Organization Next: Bridging the Participation Gap – Networks, Learning, and “Play”
Room 302
Companies are becoming more reliant on their employee’s ability to thrive in a complex work environment where projects, processes, and business priorities are in a constant state of flux. We are also in a period of economic uncertainty where the relationship between employer and employee is being transformed. As leadership teams reshape their organization to be more agile in the market, the influence of external market forces and fallout from restructuring can adversely affect employee performance and engagement. This trend has not gone unnoticed by leadership teams. Indeed, strategies for improving collaboration and “employee engagement” have become key initiatives within many organizations. Fostering a culture and work experience that motivates employees to participate beyond the minimum required of the job requires strategists to re-think the everyday work experience and the ways we currently reward and incent employees.
Building a Unified Communications and Collaboration Roadmap
Room 302
During this interactive workshop we’ll walk through the components of a successful unified communications and collaboration workshop. Using benchmark data gathered from hundreds of companies we’ll show you what works, what doesn’t work, and what are the key criteria for evaluating success. We’ll discuss how to address organizational and management strategies, how to extend collaboration services to remote and mobile workers, how to cross company boundaries, and how to implement new collaboration methods with respect to budgets and the installed base of platforms.
