Jack Anderson, Innovation Specialist, Chevron

Launching Winning Products in the Market: How Social Software Improves Your Odds #e2conf-52

Jack Anderson has managed people, programs and products for over to 30 years. He is currently a program manager in Chevron’s Global Innovation Services Group, responsible for leveraging innovative tools and techniques to solve business problems. The bulk of Jack’s career has been invested in information technology organizations, but his focus has always been the people side of business. He has a passion for leadership and working with people and programs to help them reach their goals. Business-focused Innovation has been Jack’s primary focus for the past 10 years.

 Miles Appel, Executive Director, Intranet Web Capabilities, ISG, Kaiser Permanente

Making Health Care Providers Social: Kaiser Permanente's Enterprise 2.0 Adoption #e2conf-38

Miles Appel has 14 years of experience leading and managing high profile, strategic web initiatives and programs in financial services, health care and startup environments and has 20 years experience within IT. Miles recently moved to the business side to lead Kaiser Permanente's Enterprise 2.0 initiatives. Miles holds a Masters in Business Administration in Information Systems Management from California State University-Hayward, and a Bachelor of Arts in Political Economics from the University of California in Berkeley.

 Susan Bouchard, Senior Business Development Manager, Cisco Systems, Inc.

Enterprise Mashups Deliver Business Value #e2conf-55

Susan A. Bouchard, a senior business development manager with the Strategy, Planning and Operations team for US-Canada Sales at Cisco, focuses on Web 2.0 technology. She recently co-authored Enterprise Web 2.0 Fundamentals for Cisco Press. Susan joined Cisco in 2000 as a member of technical staff and led Cisco's Enterprise Architecture Standards and Governance program for five years. She then managed the Web 2.0 and mobility program for Cisco's Worldwide Sales Processes and Systems organization. Prior to joining Cisco, Susan was a computer scientist with the Department of the Navy, managing the Navy's E-commerce Website for IT products and services.

 Christopher Burgess, Director, Senior Security Advisor, Corporate Security Programs Organization, Cisco Systems, Inc.

Social Media: Policy Formation & Risk Management #e2conf-29

Christopher Burgess is a senior security advisor to the chief security officer of Cisco®, where he focuses on intellectual property strategies. Additionally, Christopher leads the Global Investigative Support team, providing forensic support to the enterprise; the Government Security Office, addressing global national industrial security support and administration; and the Global Threat Analysis team providing geopolitical, economic and security analysis team, all from within the Corporate Security Programs Office. Prior to joining Cisco, Christopher served as a senior national security executive for more than 30 years. He lived and worked in South Asia, Southeast Asia, the Middle East, Central Europe, and Latin America where he acquired a deep understanding of the people, cultures, and business practices of these respective areas.

Christopher is the co-author of the book, Secrets Stolen, Fortunes Lost, Preventing Intellectual Property Theft and Economic Espionage in the 21st Century (Syngress, March 2008). In March 2009, CSO Magazine published his article "Social Elements of Security Policy and Messaging." In April 2008, CSO Magazine, also published his study "Nation States’ Espionage and Counterespionage, Overview of the 2007 Global Economic Espionage Landscape."

As an invited speaker, he has addressed various corporate intellectual property strategy teams and industry organizations on the many threats to intellectual property. His breadth of knowledge and expertise allows him to focus his substantive efforts on security education, awareness and prevention of industrial espionage.

Christopher, serves on the advisory boards of a number of technology firms, holds membership in professional security organizations and is a member of the editorial advisory board of SC Magazine.

 Tony Byrne, Founder, CMS Watch

Social Software in the Enterprise: Key Debates #e2conf-23
Insider's Guide to Evaluating and Selecting Social Software #e2conf-5

Tony Byrne is Founder of CMS Watch, a vendor-neutral analyst firm that publishes comparative evaluations of content technologies. At CMS Watch, Tony leads of team of analysts covering various technology marketplaces on behalf of solutions buyers. Prior to founding CMS Watch in 2001, Tony led the developer team a systems integrator, following previous stints as a programmer, journalist, and international educator. He is also the author of the CMS Report and publisher of the Enterprise Portals Report, the Enterprise Search Report and the ECM Suites Report, and an avid Green BayPackers fan.

 Kelli Carlson-Jagersma,Channel Manager - VP, Wholesale Intranet, Wells Fargo

Community & Social Network Sites: Think Adoption, Not Deployment #e2conf-32

Kelli Carlson-Jagersma joined Wells Fargo in 2004. She currently manages the Intranet Portal for Wells Fargo's Wholesale Banking organization. As Channel manager she is responsible for the strategy, planning and implementation of the portal, including news and communications, collaboration sites, search, social Web and publishing. With an audience of over 50,000 team members, her main focus is to get the right information to the right people at the right time.

Kelli previously managed the intranet/extranet portal at Retek (now Oracle Retail) and gave birth to their first ever intranet and social development twiki in 1999. She is based in Minneapolis and earned bachelor's degrees in Scandinavian Studies & Political Science from the University of MN.

 Alan Cohen, Vice President, Enterprise, Cisco Systems

Collaboration at Scale #e2conf-45

As Vice President of Enterprise and Mid-Market Solutions, Alan Cohen is responsible for developing and driving Cisco's global enterprise market strategy as well as the marketing of $26B of Cisco's technology portfolio - representing approximately 60% of the Company's revenue - including Mobility, Unified Communications and Collaboration, Network Services and Security, Data Center, Vertical Solutions, Emerging Technologies, Technical Marketing, and Business Relevancy. These duties include accelerating technology integration and adopting cross-technology approaches to deliver scalable solutions for the enterprise and mid-market/commercial sectors. In addition, he is a member of Cisco's Enterprise Business Council, Mobility Board, and Communications and Collaboration Board.

Cohen previously led the Mobility Solutions group at Cisco, where he was responsible for guiding adoption of the Cisco wireless portfolio and developing the corresponding applications and services that make mobility a leadership initiative at Cisco. He also led product management for Cisco's Wireless Business Unit, launching the Cisco Unified Architecture and bringing it to a leading position in the industry, including passing the $1B annual sales threshold. Previously, Cohen was Vice President of Marketing and Product Management at Airespace, a pioneering wireless LAN systems company acquired by Cisco.

Cohen held an executive leadership role at Tahoe Networks, where he launched the company's mobile Internet activities including developing its mobile edge router and establishing its worldwide presence and brand. He also held executive roles at IBM, US West, and Coopers & Lybrand; in addition, he held senior management positions at Cisco, leading key service provider initiatives including Internet OSS, New World Ecosystem, and Internet Business Solutions.

A thought leader on the impact of collaboration on business innovation and human productivity, Cohen holds a Bachelor of Arts degree from State University of New York at Buffalo, a Master of Arts degree from American University's School of International Service, and a Master of Business Administration degree from New York University, Leonard N. Stern School of Business.

 Doug Cornelius, Chief Compliance Officer, Beacon Capital Partners

Social Media: Policy Formation & Risk Management #e2conf-29

Doug oversees the development and management of the compliance program at a private equity real estate company. The focus of the program is regulatory compliance, anti-fraud, business ethics, anti-corruption, insider trading, human resources, records management, privacy, and knowledge management.

Beacon Capital Partners implements its investment strategy through closed-end commingled funds focused on office buildings located in primarily urban, knowledge-based economies, including Boston, Washington, D.C., New York, Los Angeles, San Francisco, Seattle, Chicago, London, and Paris.

Prior to joining Beacon Capital Partners, Doug was a senior attorney at Goodwin Procter LLP. He helped clients invest in real estate through a variety of investment vehicles. In addition to his real estate practice, Doug was a member of Goodwin Procter's Knowledge Management Department. In this role, he was responsible for developing and implementing tools and resources to identify, create, represent and distribute knowledge for reuse, awareness and learning across the firm.

 Kathleen Culver Lozo, Program Manager - Enterprise Transformation, Alcatel-Lucent

The Dark side of Enterprise 2.0 #e2conf-39

As technology transfer expert for the past 25 years, Kathleen has introduced such corporate change initiatives as iterative development, web-based interactions and now Enterprise 2.0 to thousands. Her results have been published in various journals and conferences and her current efforts focus on transforming Alcatel-Lucent from an archipelago of independent teams to a vibrant corporate community.

 Jeff Dachis, Founder and CEO, Dachis Group

Social Business Design: Thinking beyond the Traditional Enterprise Perspectives

As founder and CEO of Dachis Group, Jeff's leadership and vision helped establish the digital services industry more than a decade ago when he co-founded Razorfish, Inc. out of a one-bedroom New York City apartment.

As co-founder, CEO, President and Chairman of Razorfish, Dachis profitably grew the company revenues to over $250 Million, expanded its talent base from 2 to 2,200 employees with offices in nine countries, completed over 25 M&A transactions, lead its IPO which raised $55 Million, and catapulted Razorfish's public valuation to over $5 Billion.

Over the last decade, as the recognized leader in the digital services industry, Razorfish has won numerous performance, design, and professional service awards. Razorfish ultimately was bundled as part of Microsoft's $6 billion purchase of aQuantive, and more recently was spun off and sold to Publicis for $530 million.

Dachis is also a Senior Partner at Manhattan-based Bond Art + Science, which specializes in information architecture and user experience design for digital media and information services. He serves as an advisor to companies including Bazaarvoice and Waterfall Mobile.

Jeff has also served as Co-Chairman of the Producer's Guild of America New Media Council East, and a frequently appeared as a lecturer and speaker, and in publications such as the New York Times, the Wall Street Journal, Business Week, and Wired Magazine and in television appearances including CNBC, CNN, 20/20 and 60 Minutes.

His honors include Ernst & Young's Entrepreneur of the Year in 2000, among others. Follow Jeff on Twitter @jeffdachis.

 Gregory D'Alesandre, Product Manager, Google Wave

Integrating Google Wave into the Enterprise #e2conf-14
Integrating Google Wave into the Enterprise #e2conf-51

Greg is a Product Manager on Google Wave based in Sydney, Australia. Before heading down under he was a PM for Google Sites and Google Groups. Pre-Google Greg worked at a variety of start-ups in a variety of roles largely focused on Enterprise Software, most recently as a Product Manager for JotSpot leading up to the Google Acquisition. Eons ago, when the sun was still young, Greg received his ScB and ScM in Electrical Engineering from Brown University.

 Alexander Dreiling, Program Manager, SAP Research

Integrating Google Wave into the Enterprise #e2conf-14
Integrating Google Wave into the Enterprise #e2conf-51

Alexander Dreiling is a Program Manager at SAP Research, currently based in Brisbane, Australia. He received his MSc and PhD in Information Systems from the University of Münster in Germany. Prior to joining SAP Research he worked public and private organizations in Germany, Australia and the US. His research so far led to approximately 40 journal papers, conference papers, book chapters, books, panel sessions and interviews. His work at SAP was included several times in demos given by executive board members and advisory board members in keynotes or other occasions. His primary interest is in BPM, analytics and Enterprise 2.0.

 Timo Elliott, Director, Strategic Marketing at SAP Business Objects

Social Analytics: A New Source of Business Intelligence #e2conf-31

Timo Elliott is Senior Director of Strategic Marketing for SAP BusinessObjects. For the last twenty years he has been a thought leader and conference speaker in business intelligence and performance management.

A popular and engaging speaker, Elliott presents regularly to IT and business audiences at international conferences, drawing on his experience working with enterprise customers around the globe. Topics include the latest developments in BI/PM technology, how best to suceed with BI/PM projects, and future trends in the industry. If you're interested in a passionate speaker for your next event, please see the Presentations page for more information.

Prior to Business Objects, Elliott was a computer consultant in Hong Kong and led analytics projects for Shell in New Zealand. He holds a first-class honors degree in Economics with Statistics from Bristol University, England.

 Tammy Erickson, President, nGenera Innovation Network

Tammy Erickson, President, nGenera Innovation Network #e2conf-7

My career has revolved around building and managing successful, innovative organizations.

My most recent work has focused on the changing workforce, demographic trends and at how corporations can most effectively "engage" these employees - capture hearts and minds. That work lead to several years of research into generational differences, and the important clues they provide to understanding what we each want from work. Together with colleagues at The Concours Group and, now, nGenera, I've conducted millions of dollars of research on this topic.

I've always loved technology and how it changes the way we work and live. Today, the interplay between what new technologies allow and what individuals prefer is dramatically re-shaping our organizations. As the economy continues to evolve toward more knowledge-based work, the challenge of creating truly intelligent organizations continues to grow. Early in my career, I was fascinated by the challenge of developing strategy when R&D success determined a firm's strategic options. This lead to my first co-authored book on linking R&D investments to strategy and to many years of helping organizations become more innovative, including a deep dive into systems thinking and organizational learning. Recently I partnered with a team at London Business School to conduct what I'm told is one of the largest and most rigorous studies of collaborative team behavior within organizations and how it supports innovation. With this, my work comes full circle, back to exploring the forces capturing people's passions, allowing organizations to become more collaborative and innovative.

As President of the nGenera Innovation Network, an organization that provides leading-edge approaches to help companies operate successfully as Next Generation Enterprises, I continue to lead research programs exploring cutting-edge issues and help translate those findings into educational programs for senior leaders.

My goal today is to help organizations and individuals develop a compelling view of the future, to discern and describe interesting trends, and provide actionable counsel. My work is based on extensive research, well-grounded and academically rigorous, and fundamentally optimistic.

I do much of my research and writing from a "play farm" in Massachusetts, where my husband Tom and I live with horses, dogs, cats, sheep, chickens and a pot bellied pig. Our two children, both Gen Y's, are off and about collecting life experiences and, I hope, more interesting stories about the changing world of work.

 Christian Finn, Director of SharePoint Product Management, Microsoft

Speed Dating with SharePoint 2010
Hear from the Analysts on SharePoint 2010 #e2conf-21
Overview of Social Computing in SharePoint 2010 #e2conf-20

Christian Finn is the Director for Collaboration in Microsoft's Information Worker Product Management Group in Redmond, WA. Christian and his team lead Microsoft's vision, business strategy, and global marketing efforts for collaboration, enterprise social computing, and portal technologies, including Microsoft Office SharePoint Server 2007 and Windows SharePoint Services 3.0, two of the most widely used collaboration and social computing products in the world. He is the executive sponsor of the influential FastForward blog and the Editor-in-Chief of the new SocialPoint web site. Christian frequently speaks to customers and industry groups and meets with analysts and press on Enterprise 2.0 topics and future directions. An 11 year Microsoft veteran, Christian has over 15 years of varied experience in the collaboration field including positions in consulting, marketing, solutions development, learning, channel management and sales. He holds a Bachelor's degree from Harvard University.

 Claire Flanagan, Sr. Mgr, KM and Enterprise Social Software Strategy, CSC

Is Enterprise 2.0 a Crock? #e2conf-15
Community & Social Network Sites: Think Adoption, Not Deployment #e2conf-32

Claire Flanagan is a Senior Manager of KM and Enterprise Social Software strategy in CSC's Office of Innovation. She has over 20 years experience in information design, electronic communications, collaboration applications and knowledge management. In her recent assignment she led a corporate wide initiative bringing an enterprise social collaboration platform to CSC's global employees.

 Andy Fox, Vice President, Engineering, Novell

Integrating Google Wave into the Enterprise #e2conf-14
Integrating Google Wave into the Enterprise #e2conf-51

Andy Fox is the creative force and vice president of Engineering for the Novell Breakout Collaboration Initiative. Prior to joining Novell, Fox served as chief technology office of SiteScape, a pioneer in web-based collaboration and was the founder and CEO of Imidio, maker of realtime collaboration products. Novell acquired Sitecape, and Imidio in 2008. Fox was also involved with iConverse.com, a Website focused on providing applications, tools and services for the wireless networking marketplace. As iConverse.com's founder, chairman, and CEO, Fox was named 2001 Entrepreneur of the Year by MIMC (Massachusetts Interactive Medial Council). He successfully completed the sale of iConverse.com to Infoclarus in 2003.

Prior to iConverse.com, Fox was a founder and CEO of Cereva Networks, a storage area network company tasked with enhancing Internet availability and performance. In 1992, Fox served as founder and CEO of Northeast Telecommunications. In 1994, he became founder and CEO of Technically Speaking Inc., a leader in the creation of call center and voice response applications and servers, which was acquired by Brooktrout Technology in 1996.

 Margaret Francis, VP Product, Scout Labs

Social Analytics: A New Source of Business Intelligence #e2conf-31

Margaret Francis is VP of Product at Scout Labs, responsible for product vision and execution in a way that meets client requirements. She brings to her role strong strategic planning skills and deep product marketing and technology management experience. As the former Director of Strategy at Avenue A / Razorfish, Ms. Francis developed marketing and technology strategies for Fortune 500 companies and led cross-functional teams of technologists, creatives, business analysts, user experience and client service professionals to deliver web sites, digital marketing services and integrated marketing programs. Her clients have included major consumer brands such as Visa, Nike, JC Penney, Williams-Sonoma and BP. Ms. Francis has also worked as a brand strategist with Prophet and a strategy consultant at the former marchFIRST/USWeb/CKS. Ms. Francis holds a BA in Art and Art History from Yale University and an MFA from SFAI

 Carl Frappaolo, Co-founder and Principal, Information Architected, Inc.

Driving the Last 9 Yards of E20 - Innovation Management Workshop #e2conf-4
How Search 2.0 Has Been Redefined by Enterprise 2.0 #e2conf-24
Can Enterprise 2.0 Crack the Knowledge Management Culture Barrier? #e2conf-25
Straight from the Horses' Mouths #e2conf-18

Prior to founding Information Architected, Mr. Frappaolo established AIIM's Market Intelligence division and was the co-founder of Delphi Group. Mr. Frappaolo is the creator of several methodologies focused on the development of business strategies for the deployment of content and process technologies. He is the author of four books and hundreds of papers published in leading business and trade periodicals. Mr. Frappaolo is a frequent speaker at conferences and has delivered the keynote address at numerous national and international trade and user conventions.

 Art Fritzson, Vice President, Booz Allen Hamilton

The Secret Sauce of Enterprise 2.0 Success at Booz Allen Hamilton #e2conf12

Based at Booz Allen Hamilton's headquarters in McLean, Virginia, Vice President Art Fritzson supports clients in the military services and cross-defense agencies, as well as combatant commanders.

As a highly respected thought leader in the strategic application of emerging technology, Mr. Fritzson is responsible for developing key parts of the strategies for enterprise-wide IT-based transformations. Frequently called upon to represent leading-edge thinking on the use of technology to effect network-centric transformation, he is regularly invited to speak at industry events and conferences such as SPACECOMM and TechNet.

He leverages his deep expertise and insights to contribute to engagements that involve:

1. Data strategy and enterprise services
2. Strategy and programs for business transformation
3. Development and deployment of service-oriented architectures

Alina Fu, Product Manager, Social Computing, Microsoft

Speed Dating with SharePoint 2010 #e2conf-8
Overview of Social Computing in SharePoint 2010 #e2conf-20

 Bevin Hernandez, Project Manager Penn State University

Selling the Case for Accelerating Business Performance with Enterprise Collaboration Technologies #e2conf-3
 

 Dion Hinchcliffe, Founder and CTO, Hinchcliffe & Company

Exploring Early Enterprise 2.0 Methodologies #e2conf-26
Implementing Enterprise 2.0: Exploring the Tools and Techniques of Emergent Change #e2conf-1

Dion Hinchcliffe is Founder and Chief Technology Officer for the Enterprise Web 2.0 advisory and consulting firm Hinchcliffe & Company, based in Alexandria, Virginia. He also founded and operates Web 2.0 University, the world's leading executive and technical leadership learning solution for the 2.0 era. A veteran of software development, Dion has been working for two decades with leading-edge methods to accelerate project schedules and raise the bar for the strategic application of technology to business. He is also a popular blogger for ZDNet and was one of the original analysts to cover the Enterprise 2.0 space. Dion has extensive practical experience with enterprise technologies and he consults, speaks, and writes prolifically on business, IT, and software architecture.

 Michael Idinopulos, Vice President of Professional Services, Socialtext

Beyond McKipedia: McKinsey, Adoption, and the Future of Work #e2conf-44

Michael Idinopulos is Vice President of Professional Services at Socialtext. He is the past global Director of Knowledge Technology at McKinsey & Company, where he led the creation of McKipedia, one of the earliest large-scale enterprise wikis. He holds a Ph.D. in philosophy from U.C. Berkeley. Recent publications include "Do You Know Who Your Experts Are?" in Knowledge Management and Organizational Learning (Oxford University Press). Idinopulos blogs at http://michaeli.typepad.com and at socialtext.com/blog and tweets as @michaelido.

Dave Johnson, Web 2.0 Senior Architect, IBM and VP Apache Roller at Apache Software Foundation

OpenSocial in the Enterprise #e2conf-30

 Dan Keldsen, Co-founder and Principal, Information Architected, Inc.

Straight from the Horses' Mouths #e2conf-18

Dan Keldsen is a co-founder and principal with Information Architected. Prior to forming Information Architected, Mr. Keldsen was Director and co-founder of the Market Intelligence unit of AIIM International (2007-2008).

Prior to joining AIIM, Mr. Keldsen was with Delphi Group as a Senior Analyst, Consultant, and Chief Technology Officer (1994-2004) until its acquisition by Perot Systems (2004-2007). His role while at Delphi Group was to evaluate and implement new technologies to streamline efforts in fulfilling client and employee information and technology needs, while also working directly with clients via consulting, analysis, research and education, for both buyers and suppliers of information management systems.

Mr. Keldsen's experience is based broadly and deeply around innovation management and Enterprise 2.0/Web 2.0 topics - built on the unstructured and semi-structured content-based enterprise concepts such as Information Architecture, Taxonomy (Organization and Management of Information), Search, Semantics, Navigation, Enterprise Content Management, Web Content Management, and Portals.

Mr. Keldsen graduated Cum Laude from Berklee College of Music (Boston) with a Dual BFA in Music Synthesis Production and Songwriting. He holds a SANS GSEC certification and was on the advisory Board for the SANS GSEC program for two years. He is also a Member of the Usability Professionals' Association (UPA) and The Information Architecture Institute.

His professional blog, and burgeoning podcast archive is BizTechTalk, and you can join his networks at LinkedIn and Facebook to continue the discussion. Format: Solo presentation with slides optional

 Art King, Global Infrastructure Architect, Nike, Inc.

Internet Collaboration Transformation at Nike #e2conf-40

Global Architect: Mr. King is computer systems and networking professional with experience in large project, technical, and leadership that spans from Global 2000 to Startup environments. Mr. King is currently Senior Manager of Architecture for Nike Inc. where he is actively leading architectural engineering for global IT Infrastructure covering 4,000 sites across 49 countries. Prior to Nike, he led the build out of two North American engineering (Pre-Sales and Post-Sales), two Multinational engineering consulting organizations, and the team that designed, built, and operated the networking infrastructure for a public utility in the Pacific Northwest.

 Mark Kingdon, CEO, Linden Lab/Second Life

The Virtual Enterprise: The Future of Work #e2conf-49 – Sponsored by Linden Lab/Second Life

Mark Kingdon joined Linden Lab in May 2008 as Chief Executive Officer. Mark leads the day-to-day management and operations of the company, working closely alongside Linden Lab founder, former CEO and current Chairman Philip Rosedale. Prior to joining Linden Lab, Mark served as Chief Executive Officer of Organic Inc. a leading digital communications agency, building its reputation as a groundbreaking, innovative provider of user-centered design. While at Organic, Mark built the company's social media and social computing services and launched the company's emerging platforms practice. Prior to Organic, Kingdon worked with idealab!, providing strategic guidance and operational support to emerging companies. Before that, Mark was a partner with the consulting division of PricewaterhouseCoopers, LLP (PwC), where he held a variety of senior roles throughout his twelve-year tenure. He received an MBA from the Wharton School of Business and a BA in Economics from UCLA.

 Rob Koplowitz, Principal Analyst, Forrester

Hear from the Analysts on SharePoint 2010 #e2conf-21

Rob serves Information & Knowledge Management professionals. He leads Forrester's research in the areas of how basic content management, instant messaging, blogs, and wikis relate to enterprise usage and the emerging trend of using Microsoft Office as a front end for line-of-business information and processes.

Rob comes to Forrester with many years of experience in enterprise software consulting, product marketing, product management, and strategy. Most recently, he was director of product management with Microsoft, where he played a strategic role with Duet, a joint initiative brought to market with SAP. Prior to Microsoft, Rob was a senior director of product marketing with Oracle, where he was responsible for marketing for Oracle's content, collaboration, portal, and business intelligence offerings. He also spent 15 years in consulting, working for Lotus/IBM and other global software services firms.

Rob holds a B.A. in economics from The University of California, Davis.

 Vivek Khuller, CEO, Divitas

The Future of Social Messaging in the Enterprise #e2conf-42

Vivek Khuller is the CEO and founder of DiVitas Networks. Prior to founding DiVitas, Vivek held the position of Venture Partner at Clearstone Venture Partners, where he incubated DiVitas. Vivek also was Entrepreneur-in-Residence at Matrix Partners. Before Matrix, he worked at Sycamore Networks in business development, leading strategic sales for the tier-1 carrier market and managing software business development worth several million dollars. Vivek worked at Verizon Communications in various roles, including Manager of the Internet Center of Excellence as well as in Network Systems Engineering. At Verizon, Vivek received the Spirit of Excellence Chairman’s award – the company’s highest honor – in recognition of his technical leadership.

 Wendy Lea, CEO, GetSatisfaction

Customer Support in the Facebook and Twitter Era #e2conf-36

With a clear affinity towards entrepreneurship, a deep curiosity about personal well being, and a renewed intention about my responsibility to activate my experience, expertise, and perspectives in work, play, and life, I'm thrilled to welcome you to WendyLea.com.

This site is a channel for sharing business perspectives, expressing my personal philosophy, and highlighting observations that are relevant to my tribe (family, friends and colleagues) and me. It will be fun to take a regular scan through the current set of global economic and energetic circumstances. There's plenty to pay attention to! Given that the status quo has never been my preferred mode of operating, I'll do my part to stay awake, take notes and share patterns and trends that open the gate for both personal growth and professional opportunity.

Here on my site, I invite you to learn more about what I'm doing in business, philanthropy and the community and the fun stuff too!

 Eugene Lee, CEO, Socialtext

The Future of Social Messaging in the Enterprise #e2conf-42

Eugene Lee is the Chief Executive Officer and member of the Board of Directors at Socialtext. Lee assumes day-to-day management and operational control over all aspects of Socialtext's business, including driving product direction and development, strategic alliances, and scaling the sales, marketing and support organizations globally.

Lee comes to Socialtext from Adobe Systems, where he led Adobe's enterprise marketing and vertical market segments. Previously, he held several executive leadership roles at Cisco Systems, ranging from Vice President (VP) Worldwide Small/Medium Business Marketing to VP Worldwide Enterprise Marketing. Lee also held key management positions at Banyan Systems, including General Manager for the messaging business unit. He was co-founder of Beyond Inc., developers of the award-winning BeyondMail product, and holds four patents in messaging, workflow and privacy technologies. Lee has a B.A. in Physics and B.S. in Engineering and Computer Science from Harvard College and an MBA from M.I.T. Sloan School of Management.

 Adina Levin, Vice President of Products & Co-founder, Socialtext

OpenSocial in the Enterprise #e2conf-30

Adina Levin is Vice President of Products & Co-founder of Socialtext. She has over 13 years of experience in strategic marketing and product planning in a variety of emerging high-tech markets.

At Vignette Corporation, a leading provider of Internet content management software, Levin served as Senior Director of Corporate Strategy, a role that included product strategy and planning, marketing strategy and operations, and management consulting in the areas of mergers, acquisitions, and distribution.

Prior to Vignette, Levin was co-founder and partner in Fastwater LLP, a research and consulting firm focusing on ebusiness marketing and metrics.

Prior to Fastwater, Levin served as senior consultant in the Document Software Strategies group at CAP Ventures, where she specialized in emerging Internet collaboration and publishing. At CAP Ventures, Levin also managed a major multi-client study on the Future of Paper analyzing the ways that electronic media will transform the ways that business and individuals use paper and print.

Before joining CAP Ventures, Levin tracked the markets for traditional and digital publishing for seven years at BIS Strategic Decisions where she designed, managed, and authored numerous market research studies.

 Greg Lowe, Social Media Architect/Program Manager, Alcatel-Lucent

Is Enterprise 2.0 a Crock? #e2conf-15
The Dark Side of Enterprise 2.0 #e2conf-39

Over20 years of success with transforming organizations through technology as an IT professional for large Fortune 500 companies in emergent areas such as; Desktop Management, Identity /Access Management, Collaboration and Unified Communications. Currently working at Alcatel-Lucent and recognized as a corporate leader in driving strategy and adoption of many Enterprise 2.0 initiatives including; Micro-blogging, Communities of Interest, Social Networking. Key member of a company-wide, cross organizational team charged with understanding and solving Collaboration & Knowledge Management challenges. Inaugural Member of the 2.0 Adoption Council.

 Gia Lyons, Strategic Consultant, Jive Software

Making Health Care Providers Social: Kaiser Permanente's Enterprise 2.0 Adoption #e2conf-38

Gia Lyons has been developing, providing consulting services for, or selling socio-collaborative solutions since 1996. She spent four years as a collaborative application instructor and developer, another eight years as a socio-collaborative technical specialist and evangelist, serving large organizations in the U.S. Midwest. Gia joined Jive Software in June 2008 as a strategic consultant. She crafts custom-fit Jive Social Business Software adoption implementation strategies for her clients' employees, partners, and customers. Lately, she's worked with healthcare clients, including insurance providers, medical device manufacturers, hospitals, and clinics. She holds a Bachelor of Arts degree in Organizational Communication from the University of Tulsa.

 Stewart Mader, Founder, Future Changes

The One Year Club: Five Things Companies Learn After a Year of Enterprise 2.0 Adoption #e2conf37

Stewart Mader is a recognized leader in wiki adoption and use in organizations. He has led or advised enterprise wiki deployments in Fortune 500 companies, R&D organizations, law firms, nonprofit organizations, universities, and small and mid-size companies. He has written two books: Wikipatterns and Using Wiki in Education, and created the widely-used Wikipatterns.com community for sharing business wiki adoption strategies.

 Scott Mark, Enterprise Application Architect, Medtronic

Social Media: Policy Formation & Risk Management #e2conf-29

Case Studies In Enterprise Micro-blogging #e2conf-28

Scott Mark is an Enterprise Application Architect at Medtronic. Scott advises business teams on the successful use of social media and collaboration tools to meet marketing and educational objectives. He chairs a cross-functional and cross-business Social Media Working Group that serves as a clearinghouse for sharing best practices and resources among disparate social media efforts. He was part of a small team that developed Social Media Usage Guidelines for all employees, and worked to have these approved as part of Global Information Protection policy. Scott's key area of interest is the transformative use of social media for physician and patient interaction, while maintaining compliance in a regulated industry.

 Andrew McAfee, Center for Digital Business, MIT Sloan School of Management, Principal Research Scientist

What E2.0 Champions are Doing Right... and Wrong #e2conf-9
The Secret Sauce of Enterprise 2.0 Success at Booz Allen Hamilton #e2conf12
Internal Evangelist of the Year Award #e2conf-13

Andrew McAfee studies the ways that information technology (IT) affects businesses and business as a whole. His research investigates how IT changes the way companies perform, organize themselves, and compete. At a higher level, his work also investigates how computerization affects competition itself - the struggle among rivals for dominance and survival within an industry.

He coined the phrase "Enterprise 2.0" in a spring 2006 Sloan Management Review article to describe the use of Web 2.0 tools and approaches by businesses. He also began blogging at that time, both about Enterprise 2.0 and about his other research. McAfee's blog is widely read, becoming at times one of the 10,000 most popular in the world (according to Technorati). He also maintains a Facebook profile and Twitter account.

McAfee's book on Enterprise 2.0 will be published in 2009 by Harvard Business School Press.

In the July / August issue of Harvard Business Review McAfee and Erik Brynjolfsson published "Investing in the IT that Makes a Competitive Difference," a summary of their research investigating IT's links to changes in competition. This work was the first to reveal that competition began to heat up in the US in the mid 1990s - to become faster paced, more turbulent, and more winner-take-all - and that this acceleration was greater in industries that spent more on IT. This research continues, and continues to highlight that technology appears to be significantly reshaping the landscape of competition.

McAfee is the author or co-author of more than fifteen scholarly articles and ninety case studies and other materials for students and teachers of technology. This work has convinced him that modern information technology is the most powerful tool available to business leaders, yet also the most misunderstood and under-appreciated resource at their disposal.

In 2008 McAfee was named by the editors of the technical publishing house Ziff-Davis number 38 in their list of the "100 Most Influential People in IT." He was also named by Baseline magazine to a separate, unranked list of the 50 most influential people in business IT that year. He was invited by Prof. Gary Hamel to join a 'renegade brigade' of thinkers in the task of assembling a set of Moon Shots for Management, which was published in the January 2009 Harvard Business Review.

He speaks frequently to both academic and industry audiences, and has taught in executive education programs around the world.

McAfee is currently a principal research scientist at the Center for Digital Business in the MIT Sloan School of Management, and a fellow at the Harvard's Berkman Center for Internet and Society.

He received his Doctorate from Harvard Business School, and completed two Master of Science and two Bachelor of Science degrees at MIT.

 Benjamin Mestrallet, CEO, Exo Platform

OpenSocial in the Enterprise #e2conf-30

Benjamin Mestrallet is Chief Executive Officer of eXo Platform, a company he founded just out of university to serve its first customer, the U.S. Department of Defense. With eXo's recent expansion to North America, Benjamin now oversees the Company's growth, marketing and sales strategy from San Francisco. He first created the eXo project while a student and, in December 2002, delivered the industry's first Java portlet container.

Under Benjamin's leadership and care, eXo has expanded globally with operations in five countries and grown its product line to be the most comprehensive portfolio of open source collaboration software on the market. In recognition on his leadership and business savvy, a jury of France's top technology executives honored Benjamin as 2008's most outstanding young technology leader with the IVY Award. He holds an advanced master's degree in management science from the University of Paris IX Dauphine.

 Darius Miranda, Wells Fargo

Community & Social Network Sites: Think Adoption, Not Deployment #e2conf-32

Darius Miranda joined Wells Fargo's Wholesale Internet team in 2005. He currently manages content strategy for the Commercial Electronic Office® (CEO®) portal, Wells Fargo's online business banking portal, including a customer blog and online community. He also collaborates with internal Wholesale Banking business partners, bringing enterprise Social Media to their intranet. His team's goal is to make it easier for team members to ask questions, share ideas and connect with each other.

Darius currently lives and works in San Francisco. Prior to joining Wells Fargo, Darius spent 11 years with an investment company in Los Angeles. He earned a bachelor's degree in The Classics from UCLA.

 Bruce Morse, President Unified Communications and Collaboration, IBM Software Group

Bruce Morse, President Unified Communications and Collaboration, IBM Software Group #e2conf-11

Bruce Morse is Vice President, Unified Communication Software, IBM Lotus Software. In his role, Mr. Morse has overall responsibility for IBM's Unified Communications and Collaboration software business unit, including setting strategy, delivering innovative software products such as IBM Lotus Sametime, catalyzing associated IBM hardware and services offerings and building key industry alliances.

Mr. Morse has over twenty five years of software and hardware experience in the IT industry and has held key executive positions in marketing, product management, engineering, business development, mergers and acquisitions, and finance. Prior to his current role, he led IBM's industry software solutions organization helping clients leverage SOA and IBM software to improve their business processes. Mr. Morse also led IBM's Contact Center Software and Client Technologies business units, and played a leading role in establishing WebSphere Portal as the market leader in enterprise portals.

Mr. Morse received his Bachelor of Science Degree in Industrial Engineering from Northwestern University, Chicago Illinois, and has participated in graduate courses in business administration.

Megan Murray, Community Manager/Project Coordinator, Booz Allen Hamilton

Is Enterprise 2.0 a Crock? #e2conf-15

 Kate Niederhoffer, Senior Partner, Dachis Corporation

Social Analytics: A New Source of Business Intelligence #e2conf-31

Kate is part of the founding team at Dachis Corporation. She joined from Nielsen Online where she was the VP of Measurement Science, liaising between Research, Product, and R&D. Kate focused on developing internal methodologies, introducing established Nielsen data to consumer-generated media, and consulting on innovative client requests. Kate has spoken at industry events and conferences including WOMMA, AdTech, MediaX, ARF, Linkage Leadership Forums, and ICWSM. She has published in several academic journals including the Journal of Advertising Research, Annual Review of Psychology, Journal of Language and Social Psychology, and Handbook of Positive Psychology. She completed her Ph.D. in Social Psychology at the University of Texas at Austin.

 Jamie Pappas, Manager, Social Media Strategy, EMC

Is Enterprise 2.0 a Crock? #e2conf-15

Jamie is an Enterprise 2.0 and social media strategist, evangelist, and community manager at EMC Corporation. She has a hand in developing and driving overall Enterprise 2.0 and social media strategy across the entire organization, identifying opportunities to integrate social media and community into the daily lives of employees, both internally as a team collaboration tool, and externally as a way to engage with customers, partners and prospects. In this role, Jamie successfully designed, launched, and managed an enterprise 2.0 employee community from inception to a combined contributor and lurker base of over 22,000 employees. Responsible for actively engaging the community, Jamie developed the tools, tips and best practices available to community members to enrich their community experience. Jamie also enables employees to integrate their marketing plans and objectives with social media tools by offering expert guidance and strategy consultation, best practices, use cases, and rules of engagement for each tool.

 Natalie Petouhoff, Senior Analyst, Customer Service, Forrester Research

Customer Support in the Facebook and Twitter Era #e2conf-36

Natalie serves Business Process & Applications professionals, Customer Experience professionals, customer service and social media professionals as part of the business and process applications group at Forrester. As a leading expert, she is often quoted in the press and on television on how the top companies provide great experiences and retain loyal customers. She reviews customer service vendors and provides leaders with guidance on how to integrate social media applications and platforms into the contact center and the customer experience. Her research on customer service best practices via the FastForward Innovation Framework includes six areas around people, process, and technology, as well as integrating organizational change management as part of an initiative to reduce risk and ensure higher ROI for the investment. In addition, Natalie's model on the ROI of social media is helping companies justify this as part of their enterprise technology and customer experience strategy.

Natalie has more than 20 years of leadership experience in management consulting and systems integration firms, including PricewaterhouseCoopers Consulting, Hitachi Consulting, and BenchmarkPortal. Her years of practical experience in industry were gained at companies like General Electric, Sony Pictures, General Motors, and Hughes Electronics. Natalie is also the author of four books:

• Reinventing Your Contact Center: Managers Guide To Managing Multi-Channel Contact Centers
• Integrating Your People with Process and CRM Technology: Change Management That Provides An ROI
• CRM: The Bottom Line to Optimizing Your ROI
• Recruiting and Retaining Call Center Employees

 Brian Pinkerton, Chief Architect, Lucid Imagination

Is Enterprise Search Ripe for Open Source Disruption? #e2conf-35

Brian has a Ph.D. in Computer Science & Engineering and started his work career as a senior software engineer at NeXT. He then developed WebCrawler, the web's first comprehensive search engine. Since then he was Technical Architect at AOL (which acquired WebCrawler), VP of Engineering and Chief Scientist at Excite, Principal Architect at A9, Director of Search at Technorati and co-founder/President of Minimal Loop, whose technology was acquired by Scout Labs and where Brian was, until just recently, the VP of Engineering. As Chief Architect at Lucid Imagination, Brian provides architectural vision and review for all software development, works with other staff and technical advisors as needed, as well as helps the company to innovate in search and related technologies.

 Jon Pyke, Chief Strategy Officer, Cordys

Collaboration at Scale #e2conf-45

Jon Pyke, a globally recognized Business Process Management (BPM) pioneer and luminary, is the Chief Strategy Officer at Cordys. Previously, Pyke was Chief Technology Officer for publicly-traded Staffware PLC, which was acquired by Tibco. Pyke is a co-founder and chairman of the Workflow Management Coalition (WfMC), a global organization devoted to the advancement of workflow and BPM standards and awareness. He has authored several articles and books on business process management including "Mastering Your Organization's Processes: A Plain Guide to BPM". Pyke has over 30 years experience in the field of software development working for a number of software and hardware companies as well as user organizations. He is an AiiM Laureate for Workflow and was awarded the Marvin Manheim award for Excellence in workflow in 2003.

 David Rosenberg, Vice President, Development Lead - Internet Services, Edelman

Community & Social Network Sites: Think Adoption, Not Deployment #e2conf-32

David joined Edelman in 2005, becoming a member of the internet services team in 2007. Currently, David is responsible for development in the intranet, extranet and public facing areas.

He is currently tasked with making the intranet and extranets align with and support business needs and processes while building and delivering social applications to enhance user experience and ability to find and share information.

 Treb Ryan, CEO, Opsource

Lowering Customer Service Costs Via Social Tools #e2conf-46

Since 1996, Mr. Ryan has been instrumental in defining and creating services organizations that improve the quality and reliability of the technology infrastructures businesses depend on for communications and commerce. He is currently considered one of the leading thinkers in SaaS and sits on the Software Executive Board at the SIIA.

Prior to co-founding OpSource in 2002, Mr. Ryan was President of the Americas for Metromedia Fiber Network (MFN). He was responsible for integrating the sales and delivery organizations of the company's Internet businesses-hosting, IP networking, and managed services - providing customers with an integrated network and IT infrastructure solution.Mr. Ryan joined MFN from SiteSmith, a company that he co-founded in 1999 and ultimately sold to MFN in a deal valued at $1.4 billion. Prior to co-founding SiteSmith, Mr. Ryan was Vice President of Professional Services for GlobalCenter, a pioneer in the hosting and Internet services marketplace. Mr. Ryan has been a guest speaker at numerous industry events, including CIO, venture capital, Internet, hosting, and software conferences. He attended UCLA and is an advisor to the UCLA CLAS fund.

 David Sacks, CEO, Yammer

The Future of Social Messaging in the Enterprise #e2conf-42

David O. Sacks is the Founder and CEO of Yammer, Inc. He has been involved in the internet space for ten years as an entrepreneur, executive and investor, starting with PayPal in 1999. David was PayPal's Chief Operating Officer and product leader, taking the company from startup to IPO and eventual sale to eBay for $1.5 billion. Subsequently, he founded Geni.com, which is creating a family tree of the whole world, enabling millions of family members to connect, share, and preserve their lives. He also produced and financed the movie "Thank You For Smoking". He has a B.A. in Economics from Stanford University and a J.D. from the University of Chicago Law School.

Akiba Saeedi, Program Director, Unified Communications and Collaboration, IBM Software Group

The Future of Social Messaging in the Enterprise #e2conf-42

 Bert Sandie, Director - Technical Excellence, Electronic Arts, Inc.

Collaboration 2.0 inside Electronic Arts #e2conf-41

Bert has worked in the high-tech industry in a wide variety of technical, management and leadership capacities over the past 15 years. As part of Bert's role at Electronic Arts, he has helped establish and drive internal social networking and knowledge management solutions to drive sharing, social connections, collaboration and innovation.

 Shyam Sankar, Director of Business Development, Palantir Technologies

How Software made for the Spy Trade Will Change Your Enterprise #e2conf-43

Shyam Sankar is the director of business development at Palantir Technologies. Prior to working at Palantir, Shyam was the director of business development at Xoom Corporation, an online international money transfer service. At Xoom, Shyam developed a global network of financial institutions that provided low cost remittance services for immigrant communities around the world. Shyam earned his B.S. degree at Cornell University in electrical and computer engineering and received his M.S. in management science and engineering at Stanford University. Shyam has a keen interest in developmental economics and in the theory and practice of life extension.

 Chris Schalk, Developer Advocate, Google

OpenSocial in the Enterprise #e2conf-30

Chris Schalk is a Developer Advocate at Google whose latest work involves engaging the development community with OpenSocial, Shindig and Google Friend Connect. Chris has also worked to promote other technologies including Google AJAX Apis, Maps, Gears and even Google Web Toolkit. Prior to Google, Chris was a Principal Product Manager at Oracle in the development tools group as well as a successful co-author of "JavaServer Faces: The Complete Reference".

 Jeff Schick, Vice President, IBM Software Group, Social Software, IBM

The Customer Perspective on IBM's Enterprise Social Software #e2conf-47
Social Software – Creating Value Today and Establishing Opportunity Tomorrow –Sponsored by IBM #e2conf-48

Jeff Schick has been with IBM since 1988 and has held various roles in both development and the field.Jeff started with IBM as a developer and invented the first TCP/IP interface to IBM's transaction processing systems. The solution linked high performance Unix workstations to IBM's CICS transaction processing systems on the mainframe directly for the first time. This capability is still the foundation today for IBM's TCP/IP client server programming model used across banks and engineering companies worldwide.With his strength in distributed computing and helping to drive IBM's e-Business initiative, Jeff has also lead architecture and design for many large web based systems for the enterprise. Jeff was responsible for IBM's first large Websphere deployments which included leading the design for PaineWebber's Retail solutions that spanned over 400 branches. Jeff also lead IBM's development of NYSE.com for the New York Stock Exchange.From 2001 thru 2006, Jeff ran IBM's Worldwide Content Management sales force. IBM's leadership and growth in content management holds the marketshare leadership position in this area. Jeff has worked in designing some of the largest content collections worldwide at UBS, DTCC, NYSE, NFL, NBA, Sirius Satellite Radio, Viacom and many others. In this capacity he also worked the acquisitions of Filenet, Venetica (IICE), Green Pasture (Document Manager), Tarian (Record Manager), PureEdge (eForms) and Aptrix (WCM). Jeff is currently the Vice President for IBM's initiatives for social software and has overall responsibility for development, marketing, sales and services. In January 2007, IBM announced Lotus Connections, the first integrated social software platform for business.

 Clara Shih, CEO, Hearsay Labs

Customer Support in the Facebook and Twitter Era #e2conf-36
The Social, Mobile Web: Business Productivity in an Era of Twitter, Facebook, and Unified Communications #e2conf-16

Clara is founder and CEO of Hearsay Labs, which develops web applications to track brand engagement and accelerate sales on Facebook and Twitter. Clara's new bestselling book, The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff is being used as a textbook at Harvard Business School and has been featured in The New York Times, Fast Company, CRM Magazine, Selling Power Magazine, and others.

In 2007, Clara created the first business application on Facebook with her Faceconnector application, which integrates Facebook and Salesforce CRM., Previously, Clara was a marketing and alliances executive at salesforce.com. She has also worked at Google and Microsoft in corporate strategy and software development.

Todd Shimizu, Director Communities, Juniper Networks

Lowering Customer Service Costs Via Social Tools #e2conf-46

 Jay Simons, VP Marketing, Atlassian

OpenSocial in the Enterprise #e2conf-30

Jay is the Vice President of Marketing for Atlassian, makers of JIRA, a kick-ass issue tracker and Confluence, everyone's favorite enterprise wiki. With 15,000 customers, Atlassian is quickly achieving its mission of providing the world with lustful software. Jay has spent his entire career in enterprise software, working previously at BEA Systems and Plumtree Software, who pioneered the market for enterprise portal software and collaboration.

 Walton Smith, Senior Associate, Booz Allen Hamilton

The Secret Sauce of Enterprise 2.0 Success at Booz Allen Hamilton #e2conf12
We Had Them at Hello: DIY for the 22,000 User Enterprise #e2conf-34

Walton Smith is one of Booz Allen's thought leaders in Enterprise/Web 2.0. Mr. Smith leads teams to design, develop and implement public and private sector Enterprise 2.0 projects including the creation of online communities, social media platforms, and rebranding efforts utilizing new social media tools. Through Mr. Smith's integrating vision of technology, he led a Booz Allen corporate investment strategy to bolster the firm's Knowledge Management and Information Sharing Program. Mr. Smith steered the Enterprise/Web 2.0 engagement across multiple teams improving the flow of information to and from consulting staff, and increasing the value of collaborative outcomes. Mr. Smith ensured adoption and usage of the new enterprise program by integrating change management strategy with IT technologies including social networking and enterprise search. Mr. Smith previously led the successful implementation of two Booz Allen Business Process Reengineering (BPR) efforts, and the firm's Microsoft SharePoint implementation.

 Rob Tarkoff, Senior Vice President and General Manager, Business Productivity Solutions, Adobe

Rob Tarkoff, Senior Vice President and General Manager, Business Productivity Solutions, Adobe #e2conf-10

As senior vice president and general manager of the Business Productivity Business Unit, Rob Tarkoff leads Adobe's development of comprehensive, integrated technologies and solutions for the desktop and enterprises who want to engage their customers and constituents with information more efficiently and effectively. He oversees Adobe products including the Acrobat® Family, Adobe® LiveCycle® Enterprise Suite (ES) and Acrobat® Connect™ Pro for Web Conferencing and eLearning. Tarkoff joined Adobe in April 2007 as senior vice president of corporate development to lead activities related to Adobe's strategic planning, alliances, mergers and acquisitions and new business initiatives. Before joining Adobe, Tarkoff held several executive positions at EMC Corporation, including senior vice president and general manager of the EMC Captiva Software Division and senior vice president of business development and channels for the EMC Software Group. Previously, Tarkoff was executive vice president and chief strategy officer for Documentum, Inc. Prior to Documentum and EMC, Tarkoff was senior vice president of worldwide business development at Commerce One, driving the company's e-commerce market strategy and other business development activities. Previously, he was vice president and general counsel for Commerce One. Earlier in his career, he was an associate attorney at the law firm of Wilson Sonsini Goodrich & Rosati. Tarkoff is a member of the board of directors for Borland Software Corporation and previously served on the board of directors for Onyx Software. Tarkoff holds a juris doctorate from Harvard Law School and a bachelor's degree from Amherst College. Adobe revolutionizes how the world engages with ideas and information - anytime, anywhere and through any medium. For more information, visit www.adobe.com.

 Lois Townsend, Director, Social Media Strategy and Operations, Hewlett Packard

Lowering Customer Service Costs Via Social Tools #e2conf-46

Lois Townsend manages the Social Media Strategy team for consumer support globally. A 25 year HP veteran, Lois focused on using the web to deliver support for the last 10 years. Today, her team sets the strategy and delivers social media capabilities to millions of HP consumer customers. She says, "Social media empowers our customers, lets them tap into the expertise and knowledge of the 'virtual HP community,' while giving HP the chance to hear directly from customers every day." One of her recent achievements was leading the team that launched the HP Consumer Support Forum last November. Since its inception the Forum has broken all benchmarks and exceeds the forecasted usage by more than 50 percent. It has been launched globally in English, Spanish, Simplified Chinese, and French with additional languages coming.

 Nathan Treloar, Search Technology Evangelist, Microsoft

Is Enterprise Search Ripe for Open Source Disruption? #e2conf-35

Nathan Treloar is search technology evangelist for Microsoft's Enterprise Search Group where he has responsibility for the group's technology innovation and evangelism programs. He has more than 20 years of engineering and management experience working with search and decision support systems and has advised hundreds of world's largest companies and government agencies on applications of search and search related technologies. Mr. Treloar came to Microsoft through the acquisition of FAST, where he was Senior Vice President of Technology and a member of the leadership team that took FAST from an entry level player to a leader in the enterprise search market. Prior to FAST, Mr. Treloar was founder and President of AvaQuest, a specialty consulting company, where he developed ground breaking applications of search and text mining software - including one of the earliest commercial forays into automatic sentiment analysis.

 Gentry Underwood, Head of Knowledge Sharing, IDEO

IDEO on Enterprise 2.0: How to Build Collaborative Software That People Will Actually Use #e2conf-33

Gentry is leading the Knowledge Sharing project at IDEO. Gentry is a human factors specialist with a background in visual ethnography, psychology, and interaction design. Trained at Stanford, Santa Clara University, and the Peabody School at Vanderbilt, Gentry brings a diverse body of knowledge and experience to his field work.

Prior to IDEO, Gentry had worked as an interaction designer for Reactivity, Inc, London Road Design, and as a private contractor. He worked as an adult, family, child, and school counselor in the San Francisco Bay area, and has made two short documentary films, one of which aired on the nationally syndicated show Democracy Now.

Gentry relies on his counseling experience when in the field to get to the heart of the "why" behind people's experiences. He is a glutton for the power of visual imagery to capture and communicate aspects of others' worlds, and he brings his design background into the IDEO process to help move from observation to synthesis.

 Thomas Vander Wal, Principal & Senior Consultant, InfoCloud Solutions

The One Year Club: Five Things Companies Learn After a Year of Enterprise 2.0 Adoption #e2conf37

Thomas Vander Wal is an analyst, strategist, advisor, and popular speaker. He focusses his work on increasing value and optimizing social tools inside, through, and outside the firewall. He works with organizations of all sizes and focus (non-profit and education to Fortune 500) to help them better understand the values and hidden considerations in building, implementing, and optimizing these social tools. He has a broad and deep background covering more than 20 years of experience in project/product/program management, application development, and user experience.

 Alice Wang, Senior Consultant, Burton Group

Social Networking and Identity – A Cautionary Tale #e2conf-27

Alice Wang is a senior consultant for Burton Group's consulting service. She covers provisioning, federated identity, identity and access management, role management, security and risk management, governance, and operations and process improvement. Prior to joining Burton Group, Alice performed duties as a systems engineer, project manager, and industry consultant at Sun Microsystems and PricewaterhouseCoopers. With over 10 years of experience, Alice has assisted Fortune 500 companies with designing and / or implementing large scale IT projects and authored numerous whitepapers. Alice is also ITIL Foundation, JAVA Programmer, and Solaris Systems Administrator certified.

 Ray R Wang, Partner, Altimeter Group

Lowering Customer Service Costs Via Social Tools #e2conf-46

R "Ray" Wang is a Partner with Altimeter Group and the author of the popular enterprise software blog "A Software Insider's Point of View". The blog focuses on enterprise apps strategy, vendor selection, software contract negotiations, and emerging business and technology trends.

As an enterprise strategist, Ray focuses on bridging the gap between today's enterprise landscape with an emerging class of enterprise business solutions adopting the spirit of social technologies and Enterprise 2.0 concepts. Research topic areas often include ERP, CRM, Project Based Solutions, Order Management, Master Data Management, and SaaS.

For software vendors, he provides strategic guidance in go to market strategies; reviews and designs software licensing, pricing, support, and maintenance policies; delivers competitive assessments; evaluates software partner ecosystems; and researches business processes such as the perfect order and continuous customer management for the enterprise and SMB markets.

Publications such as The Wall Street Journal, Business Week, Fortune, Inc., The Associated Press, CIO Magazine, Information Week, ComputerWorld, Financial Times, eWeek, IDG News, ZDNet, and TechTarget frequently seek Ray's point of view. He has appeared on several video outlets, including CNBC. In both 2008 and 2009, Ray was recognized by the prestigious Institute of Industry Analyst Relations (IIAR) as Analyst of the Year and in 2009 he was named as one of the most important analysts for Enteprise, SMB, and Software.

 Bob Warfield, CEO, Helpstream

Customer Support in the Facebook and Twitter Era #e2conf-36

Bob Warfield is CEO of Helpstream where he is responsible for continuously improving the Helpstream user experience through engineering, operations and product management. Bob has 25 years of experience as an executive in the software industry with a variety of organizations ranging from start-ups to large public software companies. He is the holder of nine patents on topics as diverse as genetic algorithms and user interface design. Bob is also the author and public speaker for the popular SmoothSpan blog, which focuses on SaaS, Web 2.0, Venture Startups and Cloud Computing.

 Chad Wathington, VP of Product Development, ThoughtWorks Studios

Integrating Google Wave into the Enterprise #e2conf-14
Integrating Google Wave into the Enterprise #e2conf-51

Chad is responsible for ensuring that ThoughtWorks Studios designs and delivers great products. As the Vice President of Product Development, he provides strategic vision and commercial direction for ThoughtWorks Studios.

Chad joined ThoughtWorks in 2004, after a stint in strategic consulting at the Boston Consulting Group. Before joining the product division, he led the internal change management effort for ThoughtWorks' US business. Chad also has experience as a Product Manager, Business Analyst, Quality Assurance Analyst, and Project Manager. He has worked in various software industry verticals including manufacturing, health care, financial services, and consumer services. Chad is a Caterpillar Corp. trained Six Sigma Black Belt. He received a Bachelor of Arts in Economics from Harvard University, Cambridge MA.

Bryce Williams, Social Media Consultant, Eli Lilly

Is Enterprise 2.0 a Crock? #e2conf-15

 Tim Young, Founder & CEO, Socialcast

Social Analytics: A New Source of Business Intelligence #e2conf-31

Providing the creative vision for Socialcast and its technology, Timothy brings nearly a decade of web development experience and over 8 years of entrepreneurship to the company. His prior venture, Event Robot, developed online communities for consumer-facing brands in the entertainment industry. Timothy's interests include emergent processes and behaviors, flock theory, connectionism, and collective intelligence, all of which are integrated into the Socialcast product. He has spoken on social networking, Gen Y in the workplace, and software trends at a variety of industry conferences while also guest-teaching at the University of California Irvine's MBA program.

 Dan York, Director of Conversations, Voxeo

Case Studies In Enterprise Micro-blogging #e2conf-28
The Future of Social Messaging in the Enterprise #e2conf-42

Dan York is Director of Conversations at Voxeo Corporation heading up the company's communication through both traditional and new/social media. Previously, Dan served in Voxeo's Office of the CTO focused on analyzing/evaluating emerging technology, participating in industry standards bodies and addressing VoIP security issues. Since the mid-1980's Dan has been working with online communication technologies and helping businesses and organizations understand how to use and participate in those new media. Dan frequently presents at conferences, has authored multiple books and written extensively in print and online. He has been blogging since 2000, podcasting since 2005 and participates in most newer services such as Twitter, Facebook, etc. His writing can be found at DisruptiveTelephony.com and Voxeo's weblogs at blogs.voxeo.com