As enterprise leaders rethink communications, social and collaboration strategies, they increasingly look at unified communications as a means of integrating real-time tools such as voice, audio and web conferencing, and instant messaging into their overall social and collaboration architecture. Meanwhile, video is becoming increasingly pervasive, from the desktop to the conference room and even to the mobile device. Creating a successful unified communications and video collaboration strategy requires not only understanding present-day requirements, but close correlation between IT and lines of business to determine tangible benefits of improved collaboration.
Behind the scenes, a successful strategy requires careful attention to network infrastructure and performance management, while optimizing deployments via the ideal mix of in-house and hosted and/or managed applications and services. In this track we’ll explore the convergence of unified communications, video, social and collaborative applications. We’ll look at characteristics of successful deployments, how IT and business units are working together to realize success, and how organizations can address the underlying service requirements to meet performance and usability goals.
| Wednesday, November 16 | |
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"Unified Communications," the intersection of voice, video, messaging, and conferencing and social computing largely exist in silos. The former largely driven by telecom managers looking to simplify services or better meet the needs of distributed workers, while the later evolves often organically driven by individual line-of-business needs. But integrating social computing's ability to help people locate subject matter experts with UC's ability to see availability in real-time represents the chocolate-meets-peanut butter moment in collaboration. During this session we'll look at how enterprise collaboration strategies are evolving to integrate UC and social computing and how vendors are increasingly adding real-time and social collaboration capabilities to their products. Moderator - Robin Gareiss, Executive Vice President & Sr. Founding Partner, Nemertes Research  Robin Gareiss is Executive Vice President and Senior Founding Partner for Nemertes Research, where she oversees research product development, conducts primary research, develops cost models, and advises leading enterprises, vendors, and carriers. She serves as chief financial officer, as well. For the past 20 years, Robin has advised and worked with hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, analyzing their use of technology and capturing best practices. She also has developed industry-leading, interactive cost models for some of the world's largest enterprises and vendors. Robin is a widely recognized expert in Voice over IP, convergence, collaboration, advanced communications services, mobility, services, and branch-office technologies. She is a sought-after speaker at conferences and trade shows, presenting at IT Roadmap, VoiceCon, Citrix Synergy, AT&T Technical Leader Forums, Interop, Mobile Business Expo, Supercomm, Telecom, and CeBit. She also writes the IT Transformation column for No Jitter, and the Borderless Networks blog for Network World. Robin also has personal experience managing operations and developing new product offerings. Her entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification business in Illinois. She also served as president of Living Hope Lutheran Church, and ran several successful fundraisers for children's cancer and other charities. Before joining Nemertes, Robin shaped technology and business coverage as Senior News Editor of InformationWeek, a leading business-technology publication with 440,000 readers. Prior to joining InformationWeek, Robin served in a variety of capacities at Data Communications magazine, where helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. At these organizations Robin also helped develop, organize, and operate Web sites, TV, and print coverage of major trade shows. She has won numerous, prestigious awards for her in-depth analyses of business-technology issues. Robin also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News. Robin has a Bachelor of Science in journalism from the University of Illinois, Urbana. She lives in Illinois with her husband and four daughters. Panelist - Christian Finn, Senior Director, Product Management, Oracle WebCenter  Christian Finn is the new Senior Director of Evangelism for Oracle WebCenter. In this role Christian and his team lead Oracle’s thought leadership efforts for WebCenter in the social business, customer experience management, enterprise content management, and portal markets globally. Panelist - Chris Morace, Senior Vice President of Business Development, Jive Software Panelist - Ted Stanton, Executive Consultant and Strategist, IBM Smart Work, IBM Ted is committed to maintaining high customer satisfaction while helping customers align business and Collaboration solutions with their strategic business goals. Ted’s strong technical background spans multiple IBM products allowing him to proactively work across technical teams to build Smart Work solutions. Ted holds two bachelor degrees in Computer Science and Mathematics and a master’s degree in Business Administration. He is an award winning author of two IBM Redbooks, an award winning patent holder, certified in over 20 IBM software products, and author of two white papers and eight articles that have been published in a variety of publications. Ted was the product manager for IBM's Social Software solution in 2007 and later helped build IBM's Social Media adoption services. Panelist - Alex Hadden-Boyd, Director, Marketing, Cisco  Alex Hadden-Boyd is responsible for enabling global Cisco collaboration services and software offerings, including WebEx Web Conferencing, Cisco Jabber services, and Cisco Quad Enterprise Social Software. She leads Product Operations including Program Management, Globalization, Customer Trials and Product Strategy. | |
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| Thursday, November 17 | |
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Service providers and vendors are rapidly enabling presence federation, intercompany video conferencing and document sharing enabling collaboration across enterprise boundaries. Meanwhile many business users aren’t waiting for IT and are leveraging consumer or cloud-based services to foster external collaboration. As companies embrace these services what are the risks? The opportunities? And the rewards? What is real and what isn’t? And how should collaboration architects integrate extranet services into their architectures? Moderator - Robin Gareiss, Executive Vice President & Sr. Founding Partner, Nemertes Research Robin Gareiss is Executive Vice President and Senior Founding Partner for Nemertes Research, where she oversees research product development, conducts primary research, develops cost models, and advises leading enterprises, vendors, and carriers. She serves as chief financial officer, as well. For the past 20 years, Robin has advised and worked with hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, analyzing their use of technology and capturing best practices. She also has developed industry-leading, interactive cost models for some of the world's largest enterprises and vendors. Robin is a widely recognized expert in Voice over IP, convergence, collaboration, advanced communications services, mobility, services, and branch-office technologies. She is a sought-after speaker at conferences and trade shows, presenting at IT Roadmap, VoiceCon, Citrix Synergy, AT&T Technical Leader Forums, Interop, Mobile Business Expo, Supercomm, Telecom, and CeBit. She also writes the IT Transformation column for No Jitter, and the Borderless Networks blog for Network World. Robin also has personal experience managing operations and developing new product offerings. Her entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification business in Illinois. She also served as president of Living Hope Lutheran Church, and ran several successful fundraisers for children's cancer and other charities. Before joining Nemertes, Robin shaped technology and business coverage as Senior News Editor of InformationWeek, a leading business-technology publication with 440,000 readers. Prior to joining InformationWeek, Robin served in a variety of capacities at Data Communications magazine, where helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. At these organizations Robin also helped develop, organize, and operate Web sites, TV, and print coverage of major trade shows. She has won numerous, prestigious awards for her in-depth analyses of business-technology issues. Robin also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News. Robin has a Bachelor of Science in journalism from the University of Illinois, Urbana. She lives in Illinois with her husband and four daughters. Panelist - Kevin Zellmer, Vice President of Business Development and Customer Success, Hearsay Social, Hearsay Social Kevin Zellmer is the Vice President of Business Development and Customer Success at Hearsay Social, the leading social media management solution to address compliance and relationship management for distributed sales forces. Located in San Francisco, Hearsay Social is backed by Sequoia Capital, NEA, and executives from Twitter, Facebook, and YouTube. Kevin is a serial entrepreneur and early evangelist of the Internet and social media, holding executive roles at technology start-ups since 1996. Prior to joining Hearsay Social, Kevin served as Vice President of Strategic Business Development at KickApps, the provider of a SaaS social publishing solution. He has led business development, sales, and marketing teams at FiveAcross.com (acquired by Cisco Systems), and Beyond.com. Kevin also serves as a board member at Artist Web Management. He has been a featured speaker at ad:tech, the American Marketing Association, the Direct Marketing Association, and Sports Marketing 2.0. Panelist - Tolga Sakman, Vice President, Corporate Development and Strategy, Glowpoint, Inc. Tolga joined Glowpoint in 2011 and is responsible for Corporate Development initiatives and overall corporate strategy. He has more than 15 years of experience in directing corporate development and M&A initiatives, strategic alliances, market research and competitive intelligence operations, industry and financial analyst relations, strategic and financial planning and analysis for global enterprises. Panelist - Brandon Savage, Sr. Product Manager, Box.net Panelist - Mark Castleman, CEO, Vobi  Mark Castleman is co-founder and CEO of Vobi, a provider of Automated Contextual Collaboration solutions for service providers and enterprises. In this capacity, he is responsible for driving strategic initiatives in the pursuit of innovation in communications and collaboration services. A serial entrepreneur, Mark founded multiple telecom entities including the highly successful hosted communications provider PBXCentral, along with Swakker LLC, Caleo Networks, and has been a driving force in developing innovation and go-to-market strategies for other cutting-edge technology companies. Mark holds 17 US and international patents in communications, mobile device interfaces, and information sharing, and continues to create new and innovative patentable technologies. He holds a BS in Architectural Studies from the University of Texas – Austin. | |
Get in-depth education in full day workshops on Monday before the conference.
| Monday, November 14 | |
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The enterprise collaboration landscape is changing. Driven by the need to connect disparate workers, partners, and even customers enterprises are quickly adopting tools such as unified communications, video conferencing, workgroup collaboration services, and social computing. But absent a clear architecture and road-map we find that most deployments happen in disjointed silos, leaving organizations unable to take advantage of seamless anytime, anywhere collaboration. During this workshop we'll define the components of a UC&C architecture. We'll identify key trends driving the need for an enterprise collaboration strategy, we'll look at examples of how vendors and their partners are integrating their UC&C offerings and finally we'll share a road-map for implementation based on numerous engagements with end-user companies. Instructor - Robin Gareiss, Executive Vice President & Sr. Founding Partner, Nemertes Research Robin Gareiss is Executive Vice President and Senior Founding Partner for Nemertes Research, where she oversees research product development, conducts primary research, develops cost models, and advises leading enterprises, vendors, and carriers. She serves as chief financial officer, as well. For the past 20 years, Robin has advised and worked with hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, analyzing their use of technology and capturing best practices. She also has developed industry-leading, interactive cost models for some of the world's largest enterprises and vendors. Robin is a widely recognized expert in Voice over IP, convergence, collaboration, advanced communications services, mobility, services, and branch-office technologies. She is a sought-after speaker at conferences and trade shows, presenting at IT Roadmap, VoiceCon, Citrix Synergy, AT&T Technical Leader Forums, Interop, Mobile Business Expo, Supercomm, Telecom, and CeBit. She also writes the IT Transformation column for No Jitter, and the Borderless Networks blog for Network World. Robin also has personal experience managing operations and developing new product offerings. Her entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification business in Illinois. She also served as president of Living Hope Lutheran Church, and ran several successful fundraisers for children's cancer and other charities. Before joining Nemertes, Robin shaped technology and business coverage as Senior News Editor of InformationWeek, a leading business-technology publication with 440,000 readers. Prior to joining InformationWeek, Robin served in a variety of capacities at Data Communications magazine, where helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. At these organizations Robin also helped develop, organize, and operate Web sites, TV, and print coverage of major trade shows. She has won numerous, prestigious awards for her in-depth analyses of business-technology issues. Robin also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News. Robin has a Bachelor of Science in journalism from the University of Illinois, Urbana. She lives in Illinois with her husband and four daughters. | |
Video is becoming ubiquitous. Whether its user generated video, real-time streaming, or video conferencing extending beyond the conference room and into the home, the options to incorporate video conferencing and video streaming into a collaboration strategy is rapidly growing. But while the opportunities are limitless the challenges in areas such as security, compliance, content management, and network infrastructure are real. During this session we'll explore video as an Enterprise 2.0 tool discussing the challenges, key trends, and opportunities.
Robin Gareiss is Executive Vice President and Senior Founding Partner for Nemertes Research, where she oversees research product development, conducts primary research, develops cost models, and advises leading enterprises, vendors, and carriers. She serves as chief financial officer, as well.
For the past 20 years, Robin has advised and worked with hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, analyzing their use of technology and capturing best practices. She also has developed industry-leading, interactive cost models for some of the world's largest enterprises and vendors.
Robin is a widely recognized expert in Voice over IP, convergence, collaboration, advanced communications services, mobility, services, and branch-office technologies. She is a sought-after speaker at conferences and trade shows, presenting at IT Roadmap, VoiceCon, Citrix Synergy, AT&T Technical Leader Forums, Interop, Mobile Business Expo, Supercomm, Telecom, and CeBit. She also writes the IT Transformation column for No Jitter, and the Borderless Networks blog for Network World.
Robin also has personal experience managing operations and developing new product offerings. Her entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification business in Illinois. She also served as president of Living Hope Lutheran Church, and ran several successful fundraisers for children's cancer and other charities.
Before joining Nemertes, Robin shaped technology and business coverage as Senior News Editor of InformationWeek, a leading business-technology publication with 440,000 readers. Prior to joining InformationWeek, Robin served in a variety of capacities at Data Communications magazine, where helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. At these organizations Robin also helped develop, organize, and operate Web sites, TV, and print coverage of major trade shows. She has won numerous, prestigious awards for her in-depth analyses of business-technology issues.
Robin also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News. Robin has a Bachelor of Science in journalism from the University of Illinois, Urbana. She lives in Illinois with her husband and four daughters.
Dr. Hong is responsible for providing leadership, vision, and strategic direction for all administrative and instructional technologies relating to online and distance education at California Baptist University. His expertise spans leadership and management, networks, telecommunications, software development, and administration in higher education and private businesses. Dr. Hong is an Associate Professor in Computer Science at CBU and has taught in public higher education. Other IT management roles include work at Bax Global and Radian Corporation. He holds a B.S. in Computer Science, Mathematics, a M.B.A., Technology Management, and he recently completed his Doctor of Education in Educational Leadership from California State University, Fullerton.
As Manager for Learning and Development initiatives at Primatics Financial, Amjad is helping Primatics build its Learning and Knowledge Management strategy and infrastructure. His experience as a Deloitte Human Capital practitioner convinced him of the power of collaborative learning and how Communities of Practice can be harnessed to drive an integrated knowledge management, knowledge sharing and informal learning strategy. Amjad is also supporting volunteer based efforts around poverty alleviation and leveraging Communities of Practice to drive volunteer training and cross-institutional knowledge sharing.
Milton's pioneering PhD research at Stanford University has shown why videoconferencing has failed to become ubiquitous despite billions in investments since 1927. Following his graduation in 2003, he founded VSee Labs, Inc. to realize his vision of creating a video collaboration tool that would eliminate the need to commute to work. His insight into how to make videoconferencing an everyday experience has led to more than 100 invited talks to countries ranging from Iceland to Nigeria to Saudi Arabia. He received the DEMO God award at DEMO 06, and is the co-author of XMPP video standard. Milton received a Bachelor of Science degree in Computer Science from UC Berkeley and a PhD from Stanford University.