The State of Community Management report is published annually and a compilation of lessons learned by The Community Roundtable (TheCR) members from the previous year.
This report is not intended to offer a comprehensive overview of community management but instead represents the scope of the discussion held by TheCR Network in 2010. The perspectives provided in this report represent those of various experts and practitioners and may not necessarily be the best practice for every context. Community management is a discipline that requires judgment and a deep understanding of the dynamics of a specific community so what we offer here are a variety of perspectives.
This report is a compilation of everything The Community Roundtable learned during conversations with members during 2010. With over 40 member calls held throughout the year with experts from a variety of disciplines that are pertinent to understand for social media, community, and social business practitioners. These conversations are recorded, transcribed, and published to TheCR Network.
This report includes both a compilation of lessons from our weekly call summaries as well as analysis and survey findings, organized by the competencies outlined in our Community Maturity Model.
Written: March 2011
